Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty. REPORTS TO Hotel General Manager DRIVERS OF SUCCESS Personable, Friendly Demeanor Customer Service Obsession Attention to Detail, Commit... more details
Leisure Sports Hotel Sales and Catering Department
Job Description
EVENT MANAGER
MISSION
Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.
REPORTS TO
Hotel General Manager
DRIVERS OF SUCCESS
Personable, Friendly Demeanor
Customer Service Obsession
Attention to Detail, Commitment to Quality
Communication Skills
Organization Skills, Ability to Handle Multiple Tasks
Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills
Professionalism, Responsibility
PRIMARY RESPONSIBILITIES
Contact client within 72 hours of event turnover from Sales or Catering
Detail EO’s and send to client for signature
Upgrade and up-sell catering menus
Utilize corporate event planning packages and spa packages
Be aware of the forecast and budget, and where we need to fill holes; be profit minded
Finalize rooming list and guarantees
Ensure proper credit for direct billing; secure a method of payment
Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary
Ensure all agreements or contracts are correct and distributed to all appropriate parties
Identify and fill client needs for event space, audio visual and catering
Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees
Inspect operations daily
Maintaining a high level of customer satisfaction and quality standards
Conducting site inspections for prospective customers
Contact client within 24 hours of event for feedback and to thank them for their business
Send client thank you letter with meeting planner survey
Hold file for 30 days or until billing is finalized
Process all travel agent commission check requests for all group room blocks
Be familiar with honored guest and Marquis procedures if applicable
Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival
Maintain a close working relationship with Culinary Team, Event Operations, Director of Food & Beverage, and Revenue Management
Identify and recommend new ideas, methods, and markets
Other responsibilities or projects as assigned by the Hotel General Manager
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
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