Outcomes. Provide on-site support at client site for end user asset management duties. Manage the provisioning of all hardware to Unisys techs for PC Refresh and day-to-day replacements. Track all required data to bill assets as they are used - This will first be done via spreadsheet on the Sharepoint site - Once another tool is set up, it will be run using that tool - Data Required: Machine name, serial number, asset tag - Tracking includes knowing where the machine is at all time - in the ware... more details
What success looks like in this role:
Job Title: IT Asset & Configuration Management - Service Management Analyst 2
Location: Costa Mesa, CA
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.
- Integrity: We act ethically and honestly.
Key Responsibilities/Outcomes
- Provide on-site support at client site for end user asset management duties
- Manage the provisioning of all hardware to Unisys techs for PC Refresh and day-to-day replacements.
- Track all required data to bill assets as they are used
- This will first be done via spreadsheet on the Sharepoint site
- Once another tool is set up, it will be run using that tool
- Data Required: Machine name, serial number, asset tag
- Tracking includes knowing where the machine is at all time - in the warehouse, in 3rd floow storage, with Unisys, shipped, etc - Coordinate the asset tracking effort with Coppell and St Louis to confirm our asset inventory is always accurate
- Track the use of used equipment in the same way as we track new equipment
- Shipping hardware to other locations to include Coppell and St Louis, along with to Branches and users
- Track all thin clients
- Recovering assets from terminated employees and contractors
- Provides point of contact for End User Asset Management process related questions or issues
- Ensures contractual service support requirements are understood and managed
- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
- Participates in workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates
- Provides training and mentoring for functional teams to ensure that asset related process guidelines are understood and followed.
- Works closely with Service Delivery Managers to proactively monitor Asset related SLA/KPI performance and report on them accurately
You will be successful in this role if you have:
Key Qualifications
• Bachelor’s Degree and a minimum of 4 years of relevant experience or equivalent combination of education and work experience.
• Certified or Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
Experience in ServiceNow tool for more than 2 years.
Experience in Asset Management & Hardware Asset activities.
Client interaction exposure is a must.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
