Smog Inspector. Under limited guidance, perform Star – Test Only Smog Check inspections. You will be part of a small team in a mutually respectful, collaborative environment. Friendly, informative, high quality member service is required at all times while effectively utilizing opportunities to cross sell other Club products and services, increasing member awareness and satisfaction. You may need to utilize bilingual English/ Spanish language up to 40% of the time while serving our members . .... more details
Smog Inspector
Under limited guidance, perform Star – Test Only Smog Check inspections. You will be part of a small team in a mutually respectful, collaborative environment. Friendly, informative, high quality member service is required at all times while effectively utilizing opportunities to cross sell other Club products and services, increasing member awareness and satisfaction. You may need to utilize bilingual English/Spanish language up to 40% of the time while serving our members.
1 . Perform Star Test Only Smog Checks for Club members and the motoring public at our smog centers in accordance with our smog center policies and procedures, state Smog Check laws, and Club service quality levels.
2 . Inform members through oral and written communications of the condition of their vehicles and smog check results.
3. Provide management with daily, weekly, and monthly activity reports in order to track key metrics including, productivity, member usage, and others.
4. Achieve service quality, expense, member service, and revenue goals
5. Maintain the smog check facility, the diagnostic, and smog equipment in clean proper working order at all times ensuring an ideal member service experience, and a safe working environment.
6. Provide recommendations to management to facilitate achieving goals and improved productivity.
7. Account for fees collected and deposited with the district office cashier, ensuring compliance with cashiering guidelines, club policies, and daily reconciliation in a timely manner.
8. Educate members in the preventive aspects of vehicle maintenance. Provide information regarding the clubs Approved Auto Repair program and other Club products and services.
9. Ensure the facility is in compliance with Bureau of Automotive Repair requirements for equipment, signage and licenses at all times.
10. Perform other duties and responsibilities as assigned or required.
Smog Check License required and must be eligible to work in a “Star Certified – Test Only smog check facility”, and maintain an .4 or higher Follow Up Pass Rate at all times and zero B.A.R. violations. (ASE) Master and L1 Advanced Engine Performance Certification desired. Minimum of 5 years experience in the Automotive repair industry or a smog test center desired. Must have excellent oral communication skills, good written communication skills, advanced, technical, interpersonal, and organizational skills. Must have moderate computer skills with a general knowledge of Microsoft Office software products, such as Outlook, Word, Excel. Valid automobile driver's license and a good driving record required. High School Diploma, GED or equivalent certification required Must be proficient at using all smog equipment-based technology and possess necessary basic tools to perform smog inspections.
The starting pay range for this position is:
$27.48 - $36.64
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
