The Supply Operations Manager is responsible for planning, directing and coordinating the daily operations of multiple Supply locations. The Supply Operations Manager will be required to engage with and hold both external and internal service providers/customers/employees accountable to operational performance goals while maintaining excellent working relationships. This position requires a mature and influential leader with in-depth Supply Chain experience that can drive best practices and comp... more details
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘aina and introducing our islands to the world!
Position Summary
The Supply Operations Manager is responsible for planning, directing and coordinating the daily operations of multiple Supply locations. The Supply Operations Manager will be required to engage with and hold both external and internal service providers/customers/employees accountable to operational performance goals while maintaining excellent working relationships. This position requires a mature and influential leader with in-depth Supply Chain experience that can drive best practices and compliance across multiple company departments including Catering, Strategic Procurement, Product Development, and Technical Operations.
Key Responsibilities
- Responsible for the successful operation of multiple Supply locations on a 24/7 basis, including meeting all required service levels to Maintenance and other internal customers.
- Provide operational guidance to staff and ensure training and compliance with policies and procedures related to processes, safety, security, and regulatory requirements (e.g. FAA, DOT, IATA , Federal, State and local)
- Work with internal and outsourced maintenance employees to hold them accountable to perform material control responsibilities properly.
- Actively identify operational challenges and initiate, monitor, report on corrective actions to ensure performance meets or exceeds objectives
- Establish and maintain detailed working knowledge of all business systems applicable to the operation of airline warehouse functions
- Promote and execute continuous improvement in the Supply function. Working knowledge of Kaizen, 5S, Lean thinking and 6-Sigma practices are essential. Lead the department in the development and implementation of Kaizen, Lean, and 6Sigma and other quality driven management programs
- Lead and manage contract and non-contract employees. Develop and maintain staff work schedules to ensure optimal support for the airline. Manage people and assets in a manner that balances operational effectiveness with cost efficiency
- Ensure accurate records are maintained in accordance with policy and appropriate regulations
- Work with Maintenance, Engineering, Material Planning, and Purchasing, etc. to develop short and long term plans to satisfy material needs
- Identify data and systems requirements to support ongoing and future operation of warehousing and distribution. Develop and maintain the Supply Operations policies and procedures
- Prepare capital and operational budgets, and control expenditures to stay within budget; schedule and optimize shift coverage
- Collaborate with Inventory Control, Inspection, and Purchasing to expedite receipt and distribution of critical items
Minimum Requirements
- Bachelor’s degree in Business, Supply Chain Management, Logistics or applicable field and 3 years of supply-related experience OR 7 years of supply or warehousing related experience
- Strong process analysis and improvement skills
- Experience managing a team; ability to lead and motivate.
- Understanding and experience with internal controls required for operational and regulatory purposes
- Excellent oral and written communication and interpersonal skills
- Self-directed, and able to meet deadlines in an environment of constantly changing priorities and data
- Strong proficiency in Excel and other business/ERP/MRP systems
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
Compensation
Expected Salary Range: $100,000 - $121,800
Preferred Qualifications
- Supply experience in the commercial airline industry
- Lean, Six Sigma, or other continuous improvement certification
- Managerial experience with contract and non-contract direct reports
- Experience and certification with Dangerous Goods material handling and shipping
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawai?i's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai?i and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai?i. The carrier was named Hawai?i's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
