Job Abstract

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Field Performance Technician 4 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members.  The Field Performance Technician 4 must hold an electrical certification per state requirements. The Field Performance Technician 4 will also provide technical support to the Field Performance Training team for specific equipment and market specific requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure Safety policies are being adhered to in the field

• Efficiently complete Service Appointments in the field  85%-90% of the time.

• Work cross-functionally with license holders in other markets to share best practices. 

• Act as a conduit between Field Employees and the District Service Manager and will be expected to show proficiency with change management.  

• Serve as a subject matter expert by providing on the job training and up-training for the local team 

• Provide training and support advanced RMA work in assigned areas.

• Provide additional support as point of contact for escalations and serve as subject matter expert for specific equipment. 

• Technical consult for centralized training team, supporting special projects, implementations, and introduction of new processes.

• Support with technical knowledge and expertise for managers within designated market and national training team.

• 10-20% Travel outside of the primary market required.

• NABCEP Certification, Preferred

• Ensure daily attendance of O&M, R&R and Damages Technicians 

• Leadership experience preferred, Leadership ability required

EDUCATION AND EXPERIENCE

• 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry

• High School diploma is required

• PV design or PV electrical experience is preferred

• Qualification/Service as an FPT3, to include licensing (where required by AHJ) 

• Minimum of 6 months experience with Sunrun Field Performance team

• Supervisory Experience preferred and proficiency in Change Management 

• Working knowledge of all equipment in market required

• NABCEP Certified Install Professional, Preferred

• 1+ year of leadership experience preferred

• BS/BA degree preferred although not required. Or equivalent active/current Electrical/Construction license. 

• 4 or more years of complex construction project management experience to include working on projects with construction crews.

• 3 phase electrical and solar projects knowledge preferred although not required. 

• Basic knowledge of Microsoft and Google business applications and platforms

• Electrical Coaching and Leadership: Facilitates advancement of electrical skills and knowledge in others by providing clear, specific performance feedback, and by making suggestions for improvement in a manner that builds confidence and maintains self-esteem
   

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.

• Valid state or local Electrical Journeyman, required. The position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license

• Valid state or local Electrical Journeyman (or equivalent) license required (where dictated by the AHJ),  the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed 

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals

• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors 

• Management skills, Change Management Proficiency, and the ability to lead small teams

• G-Suite competency required, Salesforce experience preferred

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

• Ability to climb ladders

• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity

• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching

• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment

• Ability to work and maintain balance on roofs and other areas of height

• Ability to work in the sun and possibly low light conditions

• Ability to walk on rafters, roof tiles, and roof shingles without damage

• Ability to distinguish colors such as red, black, yellow, white, green

• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching

• Ability to hear verbal commands and warnings

• Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

The starting salary/wage for this opportunity is $36.10 - $60.16.

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

Recruiter:

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.