Job Abstract

Essential Duties and Responsibilities:

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment.

Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm Spotlight on Service on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Uses Total Service data to continuously improve outlet service experience. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes “manager on duty” responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet including opportunities to proactively manage labor costs. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Position is located in a cigarette smoke environment.

• Supervises and oversees day to day operations in a specific food and/or beverage outlet.
• Responsible for smooth operation of the outlet, including ensuring supplies and stock levels are appropriate and resolving any operational issues that arise.
• Schedules, trains and monitors performance of direct reports.
• Must have knowledge or experience supervising member of a collective bargaining unit.
• Must be able to train and supervise employees in specialty drinks and flair bartending.
• Ensures direct reports are providing Family Style Service at all times.
• Ensures direct reports are following kitchen sanitation standards and health code regulations.
• May perform other duties as assigned.

• High school diploma required, advanced training or certification in F&B preferred.
• Minimum of two years food and beverage experience, with at least one year supervisory experience in a hospitality environment.
• Computer skills required.
• Must have excellent verbal and written communication skills.
• Required to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.