Job Abstract

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Job Description

Role and Responsibilities

Reporting to the SVP, Digital Technology, Banking Solutions, the VP, Head of Engineering Operations, will play a critical role in driving innovation and growth for the Banking Solutions business. In a leadership role in the Digital Technology organization, you will be responsible for transforming our talent and driving the delivery and implementation of next generation digital products across various channels, including mobile. With a focus on digital strategy, you will collaborate closely with product leaders, general managers, and other stakeholders to align on strategic goals and deliver innovative digital experiences. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Head of Engineering Operations will be responsible for the following:

• Establishing, executing, and achieving the operational vision and processes in support of a scaled engineering team that ships products to thousands of clients.
• Leading all operational functions for Digital Technology inclusive of risk & compliance, release management, environments management, production support and any additional needs in support of our business partners, technology partners, clients, and customers.
• Owning, defining, and executing the path to production for all Digital platforms and applications.
• Achieving operational excellence through repeatable practices and processes that improve predictability, increase speed to market and reduce issues.
• Partnering closely with the Banking product organization to evolve and accelerate the execution of the product roadmap to maximize the current suite of Digital Solutions and innovate next generation solutions that will drive market share and delight customers with a compelling user experience.
• Partnering closely with engineering leaders to identify and prioritize automation opportunities, while modernizing toward a North Star goal of automated deployments and rollbacks.
• Leading and mentoring a team of operations professionals and engineers, fostering a culture of collaboration, innovation, and operational and engineering excellence. This includes identifying and attracting high-quality talent, as well as upskilling the existing organization.
• Working with a high-performing leadership team to improve agile practices and methodologies and enhance speed, flexibility, and delivery efficiency. Identifying and addressing bottlenecks to ensure timely product shipments.
• Collaborating with cross-functional teams to define and execute the digital roadmap, prioritizing key features and enhancements that align with the company's vision.
• Engaging with customers to lead operational and technical discussions, gather feedback, and ensure that digital products meet their requirements and expectations.
• Owning and managing a subset of the budget for the digital organization, making sound financial decisions, and ensuring the allocation of resources optimally.
• Keeping up to date with industry trends, best practices, and emerging technologies in the digital banking space, bringing innovative ideas and best practices to drive continuous improvement.
• Driving and exemplifying best practices and standards, while minimizing technology debt. Ensure the company continues to drive process improvement and migration to modern architectures. Identify areas for continued consolidation and help the leadership team and company effectively prioritize competing priorities.
• Actively collaborate with the leadership team to propose technology investments for continued innovation and value creation in alignment with the overall vision and strategy.

Professional Qualifications

• 15+ years of Operational and Engineering experience with 7+ years leadership experience building high-performing, best in class teams in a high-growth software product environment.
• In-depth software engineering operations experience and well versed in SDLC practices that ship product to customers.
• Experience and responsibility for aspects of a digital transformation, ideally within a consumer-focused organization of similar scale and complexity.
• Strong track-record of delivering market leading consumer facing products.
• Experience with Digital applications (web, mobile, API) leveraging public cloud and modern architectural patterns (e.g. cloud native, serverless, microfrontends, event-driven, microservices), ideally in a “you build it, you run it” model.
• Proven track record of hiring, managing, mentoring, and retaining top-performing professionals, and inspiring and leading large teams.
• Deep understanding and commitment to software engineering principles and processes (e.g., Lean, Agile, DevOps) and continuous improvement through measurement.
• Deep understanding of security and compliance for managing data, ideally in a regulated industry.
• Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adopt a strategy that differentiates FIS in the market.
• Excellent communicator, highly innovative with a low ego, capable of motivating and energizing direct reports and peers, with a proven ability to create a highly collaborative working environment.
• Preferred degree in Engineering, Computer Science, or similar relevant field preferred

Personal Characteristics

• Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments.
• Takes an ownership approach to engineering and product outcomes.
• Exceptional leader and action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach.
• Excellent interpersonal, communication, negotiation and influencing skills to work effectively with all stakeholders (internal & external), making information-based decisions.
• Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, track record, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement.
• Ability to quickly establish strong credibility with employees, business partners and external resources.
• Embodies and delivers the firm's values and culture towards colleagues, clients, and communities:
  • Win as one team
  • Lead with integrity
  • Be the change

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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