Administrative Assistant – McAnulty College Student Success Coach Office
Salary: $22.22/hr
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: McAnulty College Office in LiberalArts
Position Status: Full-time
Hours: Varied
Position Number: 000403/30-415
FLSA Status: Non-exempt
POSITION SUMMARY:
The primary purpose of thisAdministrative Assistant position is to assist all who visit or contact theCollege Success Coach Office with exceptional customer service; to support theCollege success coaches in serving College students; and to contribute to therecruitment and retention of undergraduate students in the McAnulty College ofLiberal Arts.
DUTIES ANDRESPONSIBILITIES:
Creates excellent first-impressions forthose who visit or contact the McAnulty College Student Success Coach Office.
Creates a positive experiencefor students by assisting and directing any of the approximately 1100undergraduate students in the College to appropriate resources with exceptionalcustomer service
Answer multiple phone lines(including calls forwarded from the University switchboard), direct inquiries,and provide accurate informatiom.
Greets and assists visitors,prospective students, parents, faculty, and staff in a warm and professionalmanner.
Ensures that all interactionswith those who contact the College Success Coach Office reflect the DuquesneUniversity Mission and leave a lasting impression.
Provides coverage for theDean’s office as needed.
Various special projects andother duties, as necessary.
Supports McAnulty CollegeStudent Success Coaches.
Updates student records andretrieve information in Ellucian Banner.
Supports student successcoaches in the College by helping students with basic registration andscheduling needs
Creates lists and reportsusing Excel and/or COGNOS.
Creates help tickets foroffice technology problems and use service portal to address maintenance needsfor copier and other equipment.
Monitors and takes minordigital progress sheets each semester.
Process internal transferapplications to the McAnulty College.
Updates major/minordeclarations.
Facilitates online languageplacement exam.
Various special projects andother duties, as necessary.
Prepares for and attendUniversity events.
Attends, and assists withpreparation for McAnulty College Orientation events, December Commencement, andMay Commencement.
Attend recruitment andretention events including DUQ Days, Admitted Student Days, the FAST program,and other University events, some of which will occur on evenings or weekends
Completes otherduties as assigned.
REQUIREMENTS:
Minimum qualifications:
Associate’s Degree in the Humanities orSocial Sciences from an accredited institution.
Multiple years of experiencein customer-service positions may substitute for Associate’s Degree.
This position requires acandidate with experience handling disparate administrative tasks.
This position requiresexcellent written and spoken interpersonal communication skills.
Preferred qualifications:
Bachelor’s Degree in the Humanities orSocial Sciences from an accredited institution.
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Excellent written and spokeninterpersonal communication skills;
Ability to function with abroad range of administrative software;
Willingness to ensure thatthe Duquesne University Mission is reflected in every College Success CoachOffice visitor experience.
Commitment to the University’s values of diversity, equity and inclusion, andrecognition of the importance of treating each individual with dignity andrespect consistent with the University’s Mission. Demonstrated experience with, andunderstanding of, the broad diversity of the University community (students,faculty, staff and others).
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.
