Job Abstract

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with direct or close supervision, the Guest Advisor consistently delivers outstanding guest service experiences in a sales culture using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. This position ensures products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, and provides a clean, organized environment in which to shop. Guest Advisors utilize their professional conduct and passion for gaming to ensure each guest has an excellent experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchase transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; escalate customer issues and complaints to the appropriate supervisor in a timely and professional manner.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness, and safety best practices.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist in stocking/restocking of merchandise on shelves and fixtures and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
• Assist store team in meeting and exceeding sales, profit, and shrink goals.
• Assist with checking in shipments for discrepancies/shortages.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.

QUALIFICATIONS

• Must present proof of ability to legally work in the United States.
• Must be at least 18 years old.**
• High school diploma or equivalent preferred.
• Previous retail or guest service experience preferred.
• Video game knowledge preferred. 

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred. 
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematical and alphabetizing skills.
• Complete required paperwork properly.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Stand and move throughout the store unassisted for up to 8 hours per day.
• Work a flexible schedule including nights, weekends, and some holidays.
• Be reliable and trustworthy.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.  GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.