About The Job: Sandy Spring Bank is currently recruiting for a Business Banking Specialist. This role provides technical support related to Commercial and Treasury Management banking products and services for clients, Retail Administration, Deposit Operations, and branch offices primarily via inbound calls and messages. Represents the Bank to internal and external clients in a courteous, professional manner, providing prompt, efficient, and accurate service based on the bank’s Principals to prov... more details
About Us Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit for you! Sandy Spring Bank is a growing financial services company focused on creating real experiences for our employees, clients, shareholders and communities. We are proud to have been certified as A Great Place To Work®, recognized by The Washington Post and the Baltimore Sun as a Top Workplace, by Forbes magazine as the #1 Bank in Maryland. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships. To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a remarkable place to work and build a career. About the Job About The Job: Sandy Spring Bank is currently recruiting for a Business Banking Specialist. This role provides technical support related to Commercial and Treasury Management banking products and services for clients, Retail Administration, Deposit Operations, and branch offices primarily via inbound calls and messages. Represents the Bank to internal and external clients in a courteous, professional manner, providing prompt, efficient, and accurate service based on the bank’s Principals to provide remarkable client experiences. MAJOR JOB ACCOUNTABILITIES: Maintains expert level of knowledge of Commercial and Treasury Management banking products, services and procedures. Quickly references processing system inquiry screens to respond to both client and coworker’s inquiries. Prepares all documents, correspondence, and follow-up of related client service requests in an accurate and timely manner. Performs support functions pertaining to Commercial and Treasury Management services, including client notification of information requirements, client registration processing, Interbank Transfer set up, payment Inquiry initiation, follow up and resolution, transaction balancing, client maintenance and payee additions, client inquiries regarding service and problems, and advanced technical/troubleshooting support for hardware and software. Works with our external partners when necessary to resolve product issues for clients. Supports Commercial Business Center teams by reading and interpreting both verbal and written (email) service requests related to business banking products and transactions, and facilitates resolution. Acts as an expert on Sandy Spring Bank’s business banking products and services including but not limited to, eBiz, eWire, Remote Deposit Capture, Positive Pay, ACH File Upload, Lock Box, Commercial account analysis, and ACH template origination. Corresponds with clients regarding the definition and resolution of inquiries related to business accounts. Builds and maintains relationships by servicing all products, probing client needs through discussion and selling bank products and services that are best suited to those needs. Maintains files for support documentation for transactions relating to business banking and related products that originate through the Commercial Business Center teams, company website and online banking service. Acts as Client Service Specialist and Electronic Banking Specialists in periods of high call volumes or staffing shortages. Assists Client Service Specialists, Electronic Banking Specialists, Service Support Specialists, Retail Administration staff, and branch personnel with procedural questions. Provides high level card security maintenance and support. Conducts outbound calls as necessary for servicing request, to confirm suspicious debit card activity, and online bill payment activity. Required Skills KNOWLEDGE, SKILLS, AND ABILITIES: Position requires 2 years of retail/commercial banking work experience with in-depth knowledge of Commercial and Treasury Management Banking services. Additional core requirements include: call center operations, advanced knowledge of internet access, and web services; strong telephone and written communication skills; and negotiation/sales skills and/or aptitude. Knowledge of related compliance requirements or experience performing Commercial, and Treasury Management banking reconciliations is required. Strong organizational skills are needed to manage multiple priorities. Must be able to operate a personal computer and call center telephone. Advanced knowledge of standard windows-based office software and online bank software is required. General operating knowledge is required across the following device platforms: Windows, Mac, mobile phone, and tablet devices. Interpersonal skills are necessary to maintain a professional, friendly, and courteous demeanor throughout the day with internal and external clients over the phone. Work requires regular internal and external contact with diverse sources in furnishing and obtaining information which requires some cooperation. Must be able to affectively communicate with external customers via telephone, email, and formal written correspondence. The ability to express ideas effectively in English, written and oral, well enough to comprehend instructions, be understood by contacts, and legibly complete standard forms is required. An advanced level of problem solving and trouble shooting skills is required. Situations require operational knowledge of the work and of the unit which may involve a range of possible solutions to technical problems. Work is under minimal supervision where work requires independent judgment in the interpretation of existing policies and procedures and the selection of alternative work routines. SPECIFIC PHYSICAL REQUIREMENTS: Work requires reasonable mobility in and around the work area. Ability to use standard computer and phone systems is required WORKING CONDITIONS: Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements. Work includes little or no potential exposure to hazardous conditions. Must be able to travel to remote company and/or client locations. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Additional Information Sandy Spring Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis. Sandy Spring Bank partners with various job boards to advertise our openings. Please visit our website, www.sandyspringbank.com to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
