Job Abstract

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 
Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
 
What is the position? 

Military OneSource Field Consultant Region Leads provide supervision over the day-to-day operations of 15 to 20 geographically distributed Military OneSource Field Consultants assigned to work within a designated region. In addition to management of the Field Consultants, Regional Leads are responsible for assisting in data collection and synthesis of service needs and gaps, supporting the establishment of internal standard operating procedures and workflows, assisting with program-level reporting and deliverable development, and interfacing directly with regional and local leaders to advocate for support to military beneficiaries.
 
What will I get to do?  

Specific responsibilities of this position include, but are not limited to:

• Provide supervision, training, mentoring, and practical support to assigned Field Consultants, including hiring, onboarding, management, and problem resolution

• Plan and execute regular meetings with supervisees to coordinate activities, identify lessons learned, and continuously improve service delivery

• Support the development of government required deliverables to include analyzing data for inclusion and compiling inputs from assigned Field Consultants

• Ensure Field Consultants adhere to internal requirements to include developing outreach engagement plans, submitting travel and after-action reports, and updating internal reporting tools and mechanisms

• Travel throughout assigned region, as directed and approved by DoD, to assess and document needs of military families, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives

• Support on-demand events, as directed and approved by the government, to include staffing exhibit booths, providing briefings and trainings, facilitating referrals, building coalitions that connect Federal, state, and local resources and non-profit organizations, and answering questions about the Military OneSource Program 

• Submit orders for educational materials (e.g., DVDs, marketing materials, service guides, toolkits, etc.)

 
What qualifications do I need? 

Qualifications required for this position include:

• US Citizen and fluent English speaker

• Reside within 50 miles of a major military installation in Southern California or Western Washington

• Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle

• Hold a four-year college degree (or equivalent work experience)

• Possess at least 4 years prior military experience as an active duty, National Guard, or Reserve member (or as a spouse of a member) or relevant civilian experience and knowledge of Military Services programs (military departments and family service-type programs)

• Possess an additional 10 years of work experience, to include at least 3 years in a supervisory role, consisting of some combination of military service and marketing, sales, recruiting, education, or other similar networking-intensive work

• Willingness to travel up to 80% within assigned geographical region.

• Must undergo criminal history and fingerprint check meeting at least the requirements of DODI 1402.05

• Successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.

 
What additional characteristics will help me thrive?  

Additional highly desirable qualifications include:

• Fluently bilingual English-Spanish

• Prior experience in recruiting, counseling, or academic instruction

What We Offer? 

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:? 

• Ensure optimal health and productivity of our employees?? 

• Support employee retention and attraction? 

• Provide work/life balance to ensure our employees succeed inside and outside of the office? 

Compensation

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee. 

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise? 

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where?they're located around the nation, our innovative workplaces enable individuals to apply their?skills and experience to work toward a greater good.  

We foster a winning culture of solution?creators built on innovation, collaboration, flexibility, and work-life balance.?And we invest in the?next generation of diverse talent to foster an inclusive, progressive, adaptable workplace?that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.?? 

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Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).  

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com