Provides support to Loss Prevention & Security Coordinator and Loss Prevention Leadership. Support LP Team by providing analyzed data, video and supporting documentation in order to mitigate risk. Job Description. Experience Required: 1 to 3 years in an administrative, coordinator type of function. Excellent Customer Service and Written Communication Skills Experience Required: MS Office suite(excel, ppp and outlook a must)Must have Critical thinking and problem solving skills. Highly attent... more details
Job Summary
Provides support to Loss Prevention & Security Coordinator and Loss Prevention Leadership. Support LP Team by providing analyzed data, video and supporting documentation in order to mitigate risk.
Job Description
Experience Required: 1 to 3 years in an administrative, coordinator type of function
Excellent Customer Service and Written Communication Skills
Experience Required: MS Office suite(excel, ppp and outlook a must)
Must have Critical thinking and problem solving skills
Highly attentive to Detail;
Experience Desired: CCTV experience or previous experience in an asset protection, loss prevention related
Education Desired: High school diploma or equivalent plus up to 18 months of additional training
Job Responsibilities
Answer, screen and route, or resolve, incoming calls and written correspondence for Loss Prevention from all business formats, Loss Prevention Team and External Customers.
Weekly processing/deposits for restitution payments received from individuals under agreement with Loss Prevention and City/County/Township Courts. Updating information on file with the judicial system when incorrect. Updating restitution in the Loss Prevention Case Management Systems.
Administrator for the Loss Prevention Case Management System, Auror. Input critically communicated events. Assist Store Detective Program in updating cases as needed.
Support the Loss Prevention Department by initiating service requests received from the stores IMS Service Ticket System. Reviews service ticket request for necessary information essential to determining service required. When information is incomplete, contacts originating requestor for needed additional details/pictures. Communicates with Loss Prevention Coordinator when needed.
Process all Burg/Fire/Alarm permits for all business formats where a permit is required to be on file. Updates each Municipality/Township/City yearly for emergency contact information and processes payments for these permits where applicable.
Enter new Team Members/Updating existing Team Members in the HikVision Door Access Platform for all Corporate, Fresh Foods Manufacturing and Retail locations. Trains/assists Human Resources in Crafton, American Seaway Foods, Butler Refrigerated Meats and Cleveland Cold Storage to manage access locally.
Enter store detective weekly schedules into Kronos System.
About Us
At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers'tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
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