Take your career to the next level as a Service Estimator/ Writer with Penn Power Group, LLC. We have been in business for over 50 years and serve as your industry-leading provider of preventative maintenance, routine service, and emergency services for a variety of commercial fleet vehicles. For over 50 years Penn Power Group has provided the highest level of OEM Certified service for Detroit Diesel, Allison, Carrier, and TICO through our highly trained technicians at our network of service cen... more details
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Description
Take your career to the next level as a Service Estimator/Writer with Penn Power Group, LLC. We have been in business for over 50 years and serve as your industry-leading provider of preventative maintenance, routine service, and emergency services for a variety of commercial fleet vehicles.
For over 50 years Penn Power Group has provided the highest level of OEM Certified service for Detroit Diesel, Allison, Carrier, and TICO through our highly trained technicians at our network of service centers. As our business has continued to grow, we have established a new identity, Penn Power Group – Fleet Services, which better defines who we are, what we offer, and how we can best service our customer’s needs. We are proud to now deliver that same highest level of service support to all makes and models at your location via our mobile fleet service program.
The Service Estimator/Writer is responsible for all aspects of estimation, obtaining approvals and writing and billing repair orders within a captive shop location. The qualified individual can perform any additional responsibilities regarding service administration as needed and assigned.
Requirements
Description:
Manage the entire lifecycle of service orders from estimation to billing.
Perform visual inspections of vehicles and equipment to accurately determine service needs.
Successful creation of estimates/repair orders containing compiled information from technicians, client requests, parts and service managers.
Accurately perform and maintain billing information/transactions within computer systems.
Has a working knowledge of the computer system and all other information systems.
Prepares and maintains all records and documents required for the duties being performed; knowledgeable of all company policies and procedures relating to service transactions.
Has a working relationship with the customer and maintain constant communication surrounding quotes, status updates, obtain approvals and billing.
Has the ability to perform any of the other department duties as needed and assigned.
Requirements
Qualifications
High school diploma or equivalent required. College degree/certificate in business or similar education preferred.
Previous experience in an administrative or other clerical role required.
Excellent communication skills (verbal and written) and superior customer service skills are needed.
Must be able to handle general business math.
Must be a self-starter with the ability to multi-task in a fast-paced environment.
Strong computer skills, including proficiency with programs such as Microsoft Word, Excel, and Outlook required.
Ability to handle and problem solve issues that might occur in a professional manner.
Must be well organized and able to meet challenging deadlines.
Must be team oriented and willing to adapt to change.
Compensation: Salary range from $45K - $55K/year - This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact HRInfo@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.
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