Provide parts support for Super Laundry customers Coordinate with internal teams as needed to ensure parts needs are met and the customer is communicated to proactively throughout the process Be involved in problem resolution by effectively communicating with other departments and the customer Ensure all interactions with customers (both internal and external) are professional and courteous Support customer needs in a timely and consistent manner and model exemplary customer service behaviors, w... more details
The CSC ServiceWorks Story We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Overview Commercial Parts Coordinator Monday - Friday 7:30am - 4:30pm As a CSC Commercial Parts Coordinator you're primary responsibility for providing parts support by partnering with internal teams to resolve parts needs through proactive customer interactions. Position Duties: Provide parts support for Super Laundry customers Coordinate with internal teams as needed to ensure parts needs are met and the customer is communicated to proactively throughout the process Be involved in problem resolution by effectively communicating with other departments and the customer Ensure all interactions with customers (both internal and external) are professional and courteous Support customer needs in a timely and consistent manner and model exemplary customer service behaviors, with the customer as the primary focus Other duties assigned Benefits & Perks Work Life Balance! 75% Employer Contribution to Medical, Dental, and Vision insurance Health Savings Account with Employer Contribution Year-round Work & Paid Training Company Paid Life, Short-term, and Long-term Disability Insurance 401k with generous Company Match Paid Time Off (PTO) & Holiday Pay Flexible Spending & Health Savings Account Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! Education Reimbursement Program Paid employee Referral program What we’re looking for Ability to pass pre-employment screening High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience Associates degree or college degree preferred. Ability to read, comprehend and understand simple instructions, short correspondence, and memos Ability to write correspondence such as individual and small group emails Mathematical skills Ability to apply understanding to carry out detailed but uninvolved written or oral instructions Ability to organize and manage multiple priorities efficiently while meeting deadlines Have strong customer service skills Excellent interpersonal and communication skills Computer proficiency in MS Office Suite, particularly Excel, Word and Outlook Excellent analytical skills Must be a self-starter and highly motivated Bilingual; ability to read, write and speak in Spanish is highly desirable CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
