Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees. GENERAL REQUIREMENTS: High school diploma required. One (1) year casino experience required, preferably in slot operation. Must possess strong supervisory and leadership skills. Previous guest contact experience required. Must possess a thorough understanding of slot floor operations. Must have strong knowledge of the various internal written and verba... more details
JOB SUMMARY:
Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees.
GENERAL REQUIREMENTS:
High school diploma required.
One (1) year casino experience required, preferably in slot operation.
Must possess strong supervisory and leadership skills.
Previous guest contact experience required.
Must possess a thorough understanding of slot floor operations.
Must have strong knowledge of the various internal written and verbal codes/abbreviations.
Must project professionalism and possess excellent verbal and written communication skills.
Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
Must be able to get along with co-workers and work as a team.
Must be able to read, write, speak and understand English.
ESSENTIAL JOB FUNCTIONS:
Delivers FOCUS through the supervision of slot employees to ensure the delivery of great time, every time to all guests.
Manages the day-to-day operation of Slot service on assigned shift.
Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
Monitors compliance with all established company, departmental and regulatory agency rules and regulations.
Provides training, feedback, and disciplinary action regarding rules and regulations.
Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
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