Job Abstract

Thoroughly cleans and maintains hotel guest rooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction, hotel sanitation, and hotel appearance.

• Change sheets, make beds and vacuum in both stay over and check out guest rooms.
• Dusts the entire guest room including tables, night stands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.
• Cleans all mirrors.
• Notifies guest services (front desk) or housekeeping lead when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards immediately to the supervisor.
• Reports needed repairs of unsafe conditions to the supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Reports lost and found articles to supervisor.
• Replaces light bulbs
• Transports trash and waste to the disposal area.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Cleans rooms in accordance to specific brand and company minutes per room standard
• Follows procedures for team cleaning and self-inspecting programs.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to appropriate departments. Follow up to ensure guest satisfaction.
• Keeps the maid station clean and organized, and makes rollaway beds.
• Provides a professional image at all times through appearance and dress.
• Follow company policies and procedures.