Job Abstract

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

The Surgery Scheduler schedules patient surgeries. Obtains authorizations and pre-authorization for surgical services. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to surgery including imaging and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. Schedules patient appointments and provides courteous reception in the clinic. Collects co-pays, answers phones, verifies insurance, registers new patients, and checks patient in/out. Various office duties including but not limited to filing and sorting. Must work with any and every physician in the clinic as necessary. Other duties as assigned

Essential Duties:

• The Scheduling Coordinator actively coordinates an organized and efficient case flow of the surgery scheduling future day-to-day activities monitoring/resolving potential surgery scheduling conflicts. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
• 1. Adheres to protecting patient confidentiality.
• 2. Promotes a professional business atmosphere utilizing the business computer communication systems.
• 3. Interacts with others in a positive, non-judgmental manner, managing conflict constructively avoiding escalating negative situations.
• 4. Communicates all changes with patient and surgical case information to all involved personnel.
• 5. Demonstrates accuracy and thoroughness in entering information into the Computer systems.
• 6. Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
• 7. Analyze/plans/prioritizes workload anticipating conflicts.
• 8. Develops/Participates in Performance Improvement process.
• 9. Consistently performs duties without interruptions to get job duties completed timely.
• 10. Demonstrates flexibility in covering others for sick time, vacation, leave of absence or requested day off.
• 11. Participates in additional projects and assignments as requested.
• 12. Contributes to a positive departmental morale.
• 13. Maintains open communication, good rapport and an effective and professional attitude.
• 14. Minimizes unnecessary conversations to maximize productivity time during shift.
• 15. Ensures patient charts are prepared prior to surgery including x-rays and pertinent lab work.
• 16. Works positively with colleagues to create an effective, efficient work place dedicated to customer service and quality patient care.
• 17. Considers cost-containment measures and efficient use of supplies when ordering.
• 18. Follows appropriate procedures for verification of physician credentialing.
• 19. Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.
• 20. Maintains accurate master surgery calendar for physician(s).
• 21. Schedules patient surgeries and other ancillary appointment in a timely manner.
• 22. Reviews and codes charge slips for patient care services and/or surgical services rendered.
• 23. Release Operating Room open block in a timely manner.
• 24. Maintains accurate documentation for insurance claims and submits claims in a timely manner.
• 25. Performs other related duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 1 year Medical office management, medical secretarial or medical assisting experience.

• Req Excellent customer service.
• Req Excellent time management skills.
• Req Excellent verbal and written communication skills.
• Req Ability to understand medical/surgical terminology.
• Req Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client
• Req Ability to work effectively within role independently and with other team members.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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