Job Abstract

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

ESSENTIAL RESPONSIBILITIES

• Lead and directly manage Managers and Individual Contributors for the systems and functions in the domain.
• Maintain strong knowledge of emerging technologies and drive innovation.
• Evaluates latest trends and innovations in IT Quality Assurance and Testing systems and recommends solutions for the credit union. Maintain a clear command of competitive capabilities and existing and emerging technologies and vendor capabilities.
• Facilitates implementation of new standards or procedures that improves service, process or product across the credit union applications.
• Defines, designs and organizes teams to enable effective and performant systems and services via the quality assurance process and the Software Development Lifecycle.
• Manages metrics and results for all Quality Assurance-related functions and technologies.
• Strong risk management mindset relative to managing risk and delivering technical tasks related to finding solutions e.g., breaks, defects, performance info, etc.
• Regularly communicates with Compliance, Risk and Audit teams to facilitate risk management and incorporate compliance into design and decision-making.
• Strong talent assessment and talent management background.
• Mentor team members to progress their technical and professional skills.
• Build and maintain relationships with business and technology team members.
• Triage technical issues and lead teams toward solving problems.
• Plan team capacity to accommodate demands.
• Build a diverse and inclusive team and culture within the organization.
• Develop agile approach to delivery to meet business and member needs.
• Set technology strategies and objectives aligned with VyStar’s strategic plan by creating a vision and mission for the function; along with the ability to convert the business strategy to technology execution.
• Evaluate key industry and technology trends and provide thought leadership. Identify opportunities to improve member and employee experience through technology and innovation.
• Ability to plan and direct IT efforts to improve operational efficiency and service delivery across all lines of business and technology platforms.
• Lead assigned technology executive management meetings and committees ensuring information being presented is accurate and professional.
• Maintain and achieve financial targets for the quality assurance organization by managing a budget and related expenditures, forecasts, and variances.
• Perform other duties as assigned.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus               Focus your full attention by carefully listening to and observing your client or member.
• Connect          Consistently be friendly and approachable.  Demonstrate you care.
• Understand    Listen empathetically and ask questions. (70%/30%)
• Counsel           Recommend solutions based on your client’s or member’s needs and objectives.
• Advance         Ensure that member's expectations were exceeded.

                                    Verify necessary follow-up action.

JOB QUALIFICATIONS

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Management/Business, Computer Science, or related field.

10+ years of experience in information technology leadership, with at least 5 years managing people in a production IT environment managing enterprise IT teams, systems, and process areas.

7+ years of experience with Quality Assurance Testing of enterprise-scale, user-facing, and critical business systems.

5+ years of relevant experience within the financial services industry preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Advanced knowledge of IT Testing strategies, frameworks, and best practices.
• Detailed understanding and experience with both manual and automated testing functions and supporting tools.
• Proficiency and experience with performance certification testing, including load testing, soak testing and chaos engineering.
• Ability to “think big” and challenge conventional wisdom regarding technology.
• Strong leadership and negotiation skills with business and technical groups including ability to share knowledge, resolve conflict and build consensus among many stakeholders broad, in-depth working knowledge of various business components and understand dependencies and linkages of major business processes, products, systems, networks, etc. Willingness and ability to fulfill the role of teacher, mentor and coach.
• Positive outlook, strong work ethic and responsiveness to internal and external customers and contacts.
• Excellent verbal and written communication skills. Strong project management and organization skills
• Comfortable with ambiguity and willing to take principled bets on new technology.  Ability to establish, implement and enforce appropriate IT standards to meet business requirements.
• A solid understanding of the financial services industry and the laws and regulations that govern and/or impact the credit union is a plus.
• A high level of interpersonal skills and social sensitivity are required. The candidate interacts with employees on all levels of the organization. The candidate is a resource to the organization and must be an effective listener and communicator. The candidate must set the example in attitude, behavior, and work ethic.

Computer Skills

• Proficient in usage of Microsoft Office / Office 365 products
• Proficient with Microsoft Azure DevOps suite, including testing functions.
• Familiarity with automation testing tools such as Selenium, Cucumber, Blazemeter, etc.
• Familiarity with Performance and Load testing tools such as Blazemeter, LoadRunner, etc.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment.  The position description is intended to be an accurate account of the essential functions.  The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening.  Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources