This one-of-a-kind position includes cross-training as door attendants, patient transporters, garage attendants, on and off campus lab couriers, and shuttle drivers. The General Service Attendant is often the first point of contact that patients and visitors will encounter upon their arrival to Mayo Clinic. It is imperative the interaction is respectful, professional, positive, and empathetic. Must value teamwork and contribute to the cohesion and alignment within the General Services team. Empl... more details
This one-of-a-kind position includes cross-training as door attendants, patient transporters, garage attendants, on and off campus lab couriers, and shuttle drivers. The General Service Attendant is often the first point of contact that patients and visitors will encounter upon their arrival to Mayo Clinic. It is imperative the interaction is respectful, professional, positive, and empathetic. Must value teamwork and contribute to the cohesion and alignment within the General Services team. Employees should always demonstrate sound judgement including navigating and adapting within urgent situations. Attendants aid in traffic flow while meeting patients and visitors at the entrances of patient buildings that are a part of our main campus to ensure that they are directed to their appointments properly. Using hand-held devices, the transporter will escort patients/visitors that are in use of a wheelchair and transport them to their necessary destination using great care. Stair escorts and gurney transport are also included in duties upon request. Patient status can range from ambulatory to immobilized. A working knowledge of wheelchairs and gurneys including safe patient handling is a major responsibility. On a daily basis, on- and off-site laboratory runs are performed. Must make timely specimen pick-ups and deliveries using safety protocols, showing professionalism, and providing respect to all lab areas. Shuttle drivers must learn and follow safety protocols when operating shuttles. Shuttle drivers pick-up and drop-off employees as well as patients. Employees must learn and understand how to use all shuttle mechanics, including the wheelchair lift. Excellent communication skills to our dispatch center and fellow shuttle drivers are an absolute must in this position. General Service Attendants must be able to adapt quickly to any changes in procedure or equipment in a positive manner. Must demonstrate willingness to remain flexible while performing tasks and duties as requested by supervisor or other leadership. It is also necessary to take initiative, display maturity, and offer sound judgement.
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