The Solution Consultant serves as a strategic product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach during the pre-sales processes. This role leverages broad solution knowledge of the requirements and challenges enterprises face with customer experience management, ensuring delivery of the most competitive, value-based solution Verint can offer to meet customer objectives. It includes solution design work for Experience Ma... more details
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function: The Solution Consultant serves as a strategic product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach during the pre-sales processes. This role leverages broad solution knowledge of the requirements and challenges enterprises face with customer experience management, ensuring delivery of the most competitive, value-based solution Verint can offer to meet customer objectives.
It includes solution design work for Experience Management solutions for products and services. The role delivers customer discovery sessions, demonstrations, technological reviews and solution presentations to move opportunities towards closure and support the sales team in meeting Experience Management revenue targets by linking Verint’s solutions with the prospects business drivers.
Principle Duties and Essential Responsibilities:
Partner with Account Executives, Enterprise Account Managers and Account Managers to shape the vision of prospects and existing clients and present Verint’s thought leadership around Experience Management solutions.
Recommend program best practices and perform product demonstrations that highlight how Verint’s XM solutions help our customers achieve their desired business outcomes.
Leverage broad solution knowledge to create content for presentations as well as customized demonstrations to visualize solutions for customer so they can see results using their data, terminology and understand the value Verint brings to meet their objectives.
Generate detailed business reports and action plans identifying areas of strengths and weaknesses within the customers/prospects operational and business processes clearly identifying where Verint can offer operational excellence and bring clear business advantage.
As a member of the Experience Management BU Solution Consulting team, contribute to over-achieve on the defined sales and renewal targets.
Collaborate with Sales to assign resources to opportunities, define/execute account, and deal strategy.
Drive sales best practice cycle and ensures all steps are completed – discovery process, dry runs, attends key deal events, manages post meeting/demo debriefs, etc.
Perform customer discovery by leveraging a repeatable process to identify and document business goals and desired outcomes for their XM programs.
Achieve trusted advisor status with prospects and customers.
Work with the RFP team to response to requests and demonstrate the value of Verint.
Collaborate with a cross functional Verint team to exceed our business goals.
Represent Verint as thought leaders at industry events.
Minimum Requirements:
Bachelor’s degree in business, technology or related degree, or equivalent work experience
Minimum of 3-5 years’ experience in a consulting, industry or presales role with a successful track record in the complex pre-sales process, preferably in enterprise software solution selling
Proven experience interfacing with senior and middle management to demonstrate the value of XM solutions and advising on how customers achieve their desired outcomes
Ability to plan and manage at both the strategic and operational level
Experience building out process and frameworks/toolkits for solution discovery & delivery
Track record of successfully building teams and mentoring team members with a defined approach to management
Ability to demonstrate software to executive audiences.
Ability to create a compelling, value-based presentations
Ability to interpret critical business challenges and translate to optimal business process recommendations – multi-level and organizational opportunities
Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex solution sale
Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand
Proven success working in matrix management environments
Analytical experience working with data to solve business problems
Experience with SaaS and on-premises software licensing and deployment models
Must have high integrity, a can-do attitude, and be a team player
This position requires travel 25% – 50% of the time
The ability to obtain the necessary credit line required to travel
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
Experience with selling solutions that integrate with digital properties such as website and mobile
Experience with conversational AI
Master’s degree in business (MBA)
Industry knowledge in Financial Services, Telco, Insurance, Healthcare, & Retail
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