Your Team. The Service Technician reports to the Director, Customer Service or Manager, Customer Care to provide timely, efficient and quality services, with a high level of professionalism to all Brookfield homeowners. Efforts to ensure customer satisfaction at all Brookfield Residential communities will remain utmost priority. Your Key Deliverables. Schedule appointments with trades/homeowners to complete necessary after sales service - meet with homeowners to go over scheduled 30 day / 1 year... more details
Location
Stafford - 466 Embrey Mill Road
Business
As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Your Team
The Service Technician reports to the Director, Customer Service or Manager, Customer Care to provide timely, efficient and quality services, with a high level of professionalism to all Brookfield homeowners. Efforts to ensure customer satisfaction at all Brookfield Residential communities will remain utmost priority.
Your Key Deliverables
Schedule appointments with trades/homeowners to complete necessary after sales service - meet with homeowners to go over scheduled 30 day / 1 year / 2 year and call-in deficiencies; complete necessary builder deficiencies as per homeowner request, and confirm if trade deficiencies have been completed. Ensure a satisfactory resolution is met for all warranted deficiencies
Respond to Service Orders with resolution to all concerns - contact homeowner upon receipt of Service Order for scheduling; coordinate subcontractors when applicable; resolve items on homeowner list; procure sign-off from homeowner when possible
Provide mediation between homeowners and subcontractors, or subcontractors to subcontractors as needed; provide solutions and work to resolve any differences in opinion
Model Conversions and HOA Punch List - coordinate with Sales Marketing representative to procure model close down list; determine and resolve which items can be resolved directly by Service Department; Arrange subcontractors scheduling for completion of items; complete any subsequent lists which may occur once home has been sold
Provide support staff to superintendents - provide back-up for Construction Managers as needed; act as a technical advisor on occasions when Production Manager has appointment to meet with homeowner
Special Projects - provide services for those projects such as determination of problems with structures, scheduling appropriate individuals to resolve any concerns, as well as providing “hands on” services such as non-trade oriented repairs
Participate in rotation for Emergency Service Pager duties - respond to homeowner telephone calls that are emergency in nature; contact homeowners to provide them with information as to “how” call will be responded to; contact necessary subcontractors when appropriate; contact office on first available occasion to ensure documentation
Conduct Customer Orientations for Model and Spec homes - coordinate with Sales Department for scheduling of necessary customer walk-throughs; conduct walk-through of Model / Spec homes with Sales Manager and Purchaser; schedule and complete all repairs/items as agreed upon (by Sales Department) during homeowner walk-through, involving subcontractors as necessary
Reporting - Report via completed Service Orders status of same; weekly response to Service Director of Status of any outstanding Customer Orientation or Post settlement list; upgrade aging reports and service work orders
Cost Control - proceed in all endeavors with efficient spending of funds; ensure adequate planning for necessary materials for, and coordination of, any job including advance purchase of materials as required
Must Haves
Great with time management and delegation skills and general tasks
Personable and manages projects appropriately
Strong general communication and organization skills specifically with homeowners and trade partners
Prior construction knowledge is a plus but not required
General knowledge and experience of repairs, tradesman disciplines such as, but not limited to, drywall, painting, tile, carpentry, and basic plumbing and electrical
Excellent knowledge and capacity to operate power and hand tools
Your Opportunity - US
We are proud to offer our employees what they value most:
Competitive compensation
Annual Salary Range is $45,000 to $60,000
Eligible Bonus is 10% per quarter
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community
#LI-TB1 #BRP
Brookfield Properties participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
Brookfield Properties participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
Brookfield Properties participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
