Job Abstract

JOB SUMMARY: Reporting to the Monitoring Center Manager, Monitoring Center Agents are responsible for protecting Northgate’s people and profit by monitoring CCTV, identifying theft and safety hazards, responding to reports of suspicious activity and alarm calls. Preserving video evidence, identifying CCTV repair needs.

Since the attacks of 9/11, Americans -- both individual and corporate -- have gone on a security camera binge. As of 2011, it's estimated that there are more than thirty million cameras operating throughout the United States. But just having a security camera sometimes isn't enough. You also need to have somebody view what the camera is capturing, to stop crimes before they start; to ensure we have a safe and healthy work environment for all those who work and visit our stores; and, someone who knows how to operate and maintain these systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Puts care and concern for the wellbeing of our associates and customers first and foremost in behaviors and communications.
• Collaborates to a high degree with the Asset Protection Team Member and Store Leaders to create a positive atmosphere and winning environment.
• Must be both technically proficient and constantly alert.
• Review alarm company website and identify store that have not set alarm, stores with bypassed zones, stores that have been disarmed during unauthorized times
• Investigate reports for suspicious activity as identified by store leadership and Asset Protection Team
• Receive alarm calls, both burglary & fire system monitoring company, review activity via CCTV and respond appropriately
• Document incidents and responses and communicate summary of activity at end of shift
• Support Store Leaders with alarm troubleshooting, (system not arming / bypassing zones)
• Manage Video Monitoring CCTV equipment to ensure it is up to date and fully functional.
• Request and submit work orders for CCTV repairs
• Review of RMIS (Risk Management Information System) reports, confirming accurate information was documented and retaining video of accident. (Guidelines provided by Risk Management).
• Verify and confirm accurate detailed information in RMIS for every report reviewed.
• Preform any other job related duties as assigned
• Occasionally, the surveillance operator may be called into court to testify about any activities they observed on the system or the operational details of the recording system

• Must also have a keen eye for detail and a good memory for keeping notes during the course of a shift.
• Surveillance operators work by themselves and at odd hours. Self motivated
• Sitting in front of a bank of multiple screens, constantly monitoring the live pictures that come in from the surveillance cameras
• Operating the position of the cameras, for example if a cash machine is about to be emptied, you would focus the camera on the cashier
• Monitoring anyone acting suspiciously, and alerting store leadership/security staff and conduct call down announcements if you see an act of theft, vandalism or any other crime

POSITION REQUIREMENTS AND CONDITIONS:

Education/Experience/Skills

• High School Diploma or equivalent (Associates Degree or above preferred)
• Minimum of five years of retail operations experience, preferably in a grocery retail environment
• Proficiency in written and spoken English, ability to speak and read Spanish
• Mastery of both influential and fact-based communication, particularly in written form
• Highly organized and systematic in approach
• Advanced use of Microsoft Word, Excel, PowerPoint and various CCTV system
• Able to work overnight shift with flexible schedule on holidays, weekends and split shifts
• Able to work in a team of operators or on your own
• Able to concentrate over long periods
• Able to be discreet, never discussing anything you see on the monitors with anyone outside work
• Able to remain calm under pressure
• Able to react quickly

Pay Range: $18.50 USD - $23.04 USD

Physical Demands and Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit for long periods of time; stand; and use the hands to handle, finger, or feel objects, tools or controls;
• The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
• The employee must occasionally exert or lift up to 40 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;
• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.