Job Abstract

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

As a Senior Manager, Asset Protection (SAPM) you will drive Asset Protection and Risk Management programs in assigned stores to achieve their shortage and safety goals and maximize profitability. The span of control is the Bloomingdale’s Outlet Store division. To be successful, the SAPM must consistently demonstrate the following core competencies.

Essential Functions:

Leadership:

• Responsible for managing the overall asset protection effort and shortage reduction programs within their assigned stores – BLM outlets.
• Drive, support, and contribute to the development of company Asset Protection strategies and programs. Provide direction and leadership in communicating and initiating these programs.
• Support all Risk Management programs and functions. Focus on reducing incidents and associated financial losses.
• Able to influence change necessary to deliver results that support organizational goals.
• Able to make and stand behind decisions.
• Demonstrate the ability to think “outside of the box” and take a risk with ideas, programs, and people.

Supervision and Development:

• Responsible for assisting the stores in the recruiting, training and managing Asset Protection colleagues. Develop competency in internal and external investigations, auditing, shortage reduction programs and system controls.
• Responsible for evaluating the performance of all Asset Protection staff in partnership with store leadership.
• Responsible for enforcing the policies and standards of the Asset Protection function and company.
• Drive results by setting goals and objectives of staff, which are challenging, realistic and support company goals.
• Demonstrate the ability to analyze situations, provide direction, and communicate expectations and coach to achieve desired results.

Developing Partnerships:

• Build positive business relationships both within and outside of the organization. This includes BOS leadership, BDS Trade Leadership, Central stakeholders, solution providers, and law enforcement.
• Partner with the Vice President, Operations in evaluating Store Leadership accountability for the shortage program.
• Participate in leadership meetings and working closely with them to ensure operational compliance with policies and practices.
• Develop open lines of communication at all levels of the organization.
• Demonstrates a willingness to listen and accept the opinion of others.
• Demonstrates the ability to collaborate with others in mutual problem solving.
• The ability to clearly state a point of view and stand behind that view with fact and expertise.

Administration and Technical Skills:

• To ensure that store shortage reduction plans are site-specific, actionable, practical, and measurable.
• Manage and maintain the physical security controls and systems in all assigned locations. Systems include CCTV, Alarms, and EAS systems.
• Manage Internal and External investigation programs targeting reduction of theft and fraud activities.
• Ensures the completion of audits, can analyze results, and develop strategies that impact operational efficiencies and shortage exposures.
• Demonstrate the ability to forecast and future needs and expenditures and communicate these needs accordingly.
• Proactively engage in the New Store Opening process through effective planning, execution, and problem solving. Partner with store design and construction stakeholders to ensure alignment with store opening needs.
• Able to effectively handle multiple tasks and projects through to successful conclusion.

Qualifications and Competencies:

We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply

5+ years direct experience

Desired Requirements:

• 10 – 12 years’ experience with managing retail Loss Prevention operations.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks effectively.
• Proven track record of profit improvement through shortage reduction and improvement in store safety practices.
• Ability to analyze people and situations effectively and provide direction to impact performance.
• Significant experience in conducting and managing Internal and External investigations programs.
• Experience and knowledge of current security technology, CCTV, EAS, and Alarms.

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.