Job Abstract

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

We are seeking an accomplished and seasoned Senior Field Service Technician to join our organization in a Department of Defense (DoD) environment.  As a Senior Field Service Technician, you will play a crucial role in ensuring the operational readiness of security, identity and tracking systems, but also in the readiness of users to operate those systems.  I ideal candidate will possess knowledge of hardware and software installation, configuration, and troubleshooting and have experience working in the DoD environment as an individual technician and as part of a team.

Responsibilities:

• Hardware:
  • Installation of computer hardware, telecommunications components, and hardware and cabling
  • Modification and repairs to systems
  • Provide technical assistance
  • Inspects equipment and prepares equipment for delivery.
  • Performs minor system hardware diagnostics and advises on system support software problems.
  • Performs minor maintenance tasks, such as replacing a bad component.
• Software:
  • Load specific software packages, such as operating systems, hardware drivers and custom application software on computers
  • Replace defective or inadequate software packages
• Training
  • Train new and subordinate personnel to perform their duties
  • Performs on site user training.
  • Instructs user in use of equipment, software, and manuals.
  • Answer user questions in person and via telephone concerning systems operation.
• Other Actions
  • Perform RF surveys of sites where required.
  • Coordinates with communication engineers to obtain required connectivity.
• Leadership:
  • Be capable of leading a small team of field service technicians in the completion of mission requirements.
  • Experienced in developing and executing a plan of action for individual and team assignments.
  • Ability to resolve conflict.
  • Ability to inspire excellence in others.

Qualifications and Skills:

• Bachelor's degree in Information Systems or a related field and 2+ years of experience, or high school diploma and 8+ years of experience in hardware installation roles, with a focus on DoD environments.
• Certifications:
  • Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required
• Security Clearance:
  • The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
  • Active DoD Secret security clearance with T5 background check is required.
• Technical Skills:
  • In-depth knowledge of hardware and cable installation and troubleshooting
  • Strong analytical and problem-solving skills, with the ability to assess impact and implement appropriate resolutions
  • Experience with installation and support of Windows operating systems with 3 years specialization.
  • Experience with Windows 10.
  • Familiarity with DoD safety regulations.
• Leadership and Communication:
  • Excellent communication and interpersonal skills, with the ability to convey complex concepts to both technical and non-technical audiences
  • Must have experience providing user assistance with hardware and system support software problems.
  • Excellent communication and interpersonal skills to effectively collaborate with team members, stakeholders, and leadership
• Ability to work in a fast-paced and dynamic environment, handling multiple priorities and deadlines.
• The ability to lift up to 50 pounds on a regular basis is required.
• Travel:
  • This position will require nationwide travel approximately 75% of the time.
  • A valid driver’s license is required for this position.
  • In accordance with our travel reimbursement policy, employees must pay for travel expenses in advance which will be timely reimbursed.  Rental vehicles must be reserved with a credit card bearing the renter’s name.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911.  If you require relay service assistance, please click on the following link to review information on your state’s relay service: http://transition.fcc.gov/cgb/dro/trsphonebk.html

Telos Corporation is an EEO/AA employer.