Job Abstract

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Employees at the highest levels typically have Six Sigma Black Belt or Master certification.

• Works with company-wide cross functional teams to provide timely and accurate forecasts to executive teams on Booking/Shipment/Revenue
  • Need to be able to quickly come up to speed on company products and leverage that learning to manage forecasts
  • Develop/maintain close relationship with overseas Sales and Regional Business Operations team to achieve the desired forecast objectives; align with their input as well as provide directions back to the team to achieve company goals on a regular basis
  • Work closely with Sales/Finance/Business Development team to review and monitor commercial deals execution to ensure compliance and uphold company's business objectives
  • Support Sales, BD, and R&D team’s effort in new business opportunities, and understand its potential impact to near-term & long-term business forecast

• Manage configuration, non-standard requests, shipment slotting, and shipment delivery
  • Collaborate with overseas Account team and Order Fulfillment team to understand customer’s specifications and configuration needs
  • Lead shipment configuration reviews with Manufacturing teams (based in both US and overseas) and Product Groups (based both in US and overseas) and provide timely and accurate configuration content to Supply Chain & Manufacturing team and achieve on-time tool delivery
  • Review and process customers purchase orders; ensure PO compliance to established commercial and legal terms for all shipments
  • Communicate with account teams on committed ship dates, and manage any ship date miss and recovery
  • Coordinate with manufacturing and shipping & logistic teams to ensure on-time delivery
  • Respond to any post-delivery issues, drive mitigation plan and root cause analysis by leading cross-functional alignment
• Assist Corporate Business Development and Account Teams in preparing & hosting customer meeting to improve business outcome

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.