The Billing Specialist I is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. Ability to learn quickly and adapt is fundamental to the success of this role. Ess... more details
The Billing Specialist I is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. Ability to learn quickly and adapt is fundamental to the success of this role.
Essential Functions:
Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:
Entry level biller : Tag or Fixed-Fee bill types
Generate invoices from our work order system or from BUS (Billing Utility System)
Review invoices for accuracy and process invoices in designated ERP system
Delivery of invoices to client via email, portal upload, or snail mail
Process credit memos and/or credit & rebills as required for invoice revisions
Effectively communicate with Operations with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients
Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies
Retrieve various billing documents & support needed for quarterly audits
Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team
Ad-hoc projects, as needed
Entry level biller : Tag or Fixed-Fee bill types
Generate invoices from our work order system or from BUS (Billing Utility System)
Review invoices for accuracy and process invoices in designated ERP system
Delivery of invoices to client via email, portal upload, or snail mail
Process credit memos and/or credit & rebills as required for invoice revisions
Minimum Qualifications:
High School Diploma or equivalent GED required; Associate’s degree or above preferred, but not required
Minimum 2 years of experience in Billing or Accounting related position, or intern to 1 year experience and recent college graduate with a focus on Accounting, Finance or Business
Experience with Audit, SOX and Compliance requirements is a plus
Experience with invoice delivery via customer web portal is a plus
Experience with large ERP systems, preferred JDE and Oracle Financials
Excellent oral and written communication skills
Strong sense of urgency for addressing internal and external customer needs
Strong attention to detail
Strong interpersonal and organization skills
Work well in a team environment and support others within the group when needed
Ability to work within a fast paced environment and meet required deadlines
Beginner to Intermediate Microsoft Office skills (Outlook, Word, Power Point, Excel)
Excel intermediate to advanced level (V-lookups, sum-ifs, pivot table, etc.) is a plus
Knowledge of ASC 606 is a plus
Experience with ServiceNow is a plus
Experience with Corrigo is a plus
Flexibility to work overtime during month-end close period, and as requested by the Billing Supervisor
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