Proactive Communication Communicate effectively with customers and internal stakeholders, providing updates on timelines, scope changes, and any new information impacting the project and order fulfilment. Serve as a central point of contact for all project- and order-related inquiries, demonstrating a proactive approach to addressing customer needs. End-to-End Ownership Process sales orders in SAP and service work orders in Sales Force, taking full ownership of the process. Monitor customer orde... more details
Who are we?
Our passion or coffee makes SEB Professional North America a growing company!
We are in the professional coffee machine business managing three leading global brands: Schaerer, WMF, and Wilbur Curtis.
You can find our coffee machines in convenience stores, hotels, and restaurants worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald’s, Dunkin Donuts, Starbucks, or Tim Hortons.
SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world’s largest manufacturer of cookware in more than 150 countries, with 36,000 employees and over €8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division.
Salary Range: $25/hr DOE
What you’ll do?
The Customer Solutions Coordinator is committed to delivering seamless customer experiences, overseeing, and owning the entire order-to-cash process from post-sale to coffee equipment installation. Our focus is on supporting project-based installations, daily business orders, and processing service contracts and orders with efficiency and excellence.
Key Responsibilities:
- Proactive Communication
- Communicate effectively with customers and internal stakeholders, providing updates on timelines, scope changes, and any new information impacting the project and order fulfilment.
- Serve as a central point of contact for all project- and order-related inquiries, demonstrating a proactive approach to addressing customer needs.
- End-to-End Ownership
- Process sales orders in SAP and service work orders in Sales Force, taking full ownership of the process.
- Monitor customer orders and projects, coordinating all stakeholders (customer, third-party vendors, and cross-functional teams) to ensure smooth installation workflows and order fulfilment.
- Timely Project Completion and order fulfilment
- Drive towards on-time completion of all installation projects and order fulfilment, proactively addressing any obstacles or delays that may arise.
- Information Management
- Maintain meticulous records of all project- and order related information including master data, ensuring documentation is current and easily accessible.
- Additional duties and responsibilities as assigned
- The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
What you need to be successful in this role:
- High School Diploma or GED required.
- Previous experience in customer facing roles, administrative support, sales support, or similar project support role preferred.
- Solid computer skills; well-versed in Microsoft Office Suite, intermediate knowledge of Excel; experience using shared system resources (e.g. SharePoint, Teams).
- Strong math aptitude with regards to calculating discounts, interest, percentages, and ratios.
- Able to multi-task accurately under pressure with exceptional flexibility.
- Able to produce quality work with strict deadlines.
- Advanced knowledge of our systems, processes, and customer requirements
- Demonstrated ability to understand & effectively use SAP, Sales Force or systems is highly preferred.
- Excellent written and verbal communication skills.
- Ability to work independently, self-starter, self-motivator.
- Detail oriented, organized, & effective planner.
- Goal / results focused and highly accountable.
- Team player with a LEAN mindset seeing opportunities rather than problems.
Physical Requirements:
- Standing, Walking
- Manual dexterity
- Ability to Lift up to 50lbs occasionally
Overview:
- Type of employment: Full-time – Non-exempt
- Workplace type: Hybrid (3 days on-site, 2 days remote) Irvine, CA
Why SEB Professional North America?
Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.
- Health insurance – Generous Employer Contribution
- Competitive 401(K) program w/ Company match up to 5%
- On-site Gym
- Vision & Dental Insurance
- Life insurance
- 12 Paid Holidays – Ask about our “4-day” Holiday weekends!
- Other voluntary benefits and discounts programs
Equal Employment Opportunity (EEO)
SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.
