Job Abstract

Your impact

1. Open, close, and secure facilities at prescribed times and check for safety and maintenance concerns; maintain all amenities and operations of the recreation centers; including providing good customer service that will help create memorable experiences for patrons that visit the facilities, attend special events, and book the recreation centers for parties at either Montanoso or Sierra Recreation Centers.
2. Ensure a safe environment for staff and participants and maintain responsible operations of the recreation centers and programs at all times; make regular rounds to all areas within the facility to ensure that activities are conducted safely and appropriately.
3. Respond to all injuries and assist in immediate first aid and proper emergency procedures; maintain Red Cross certifications to respond to land and water emergencies and maintain familiarity with Emergency Action Plans for both recreation centers.
4. Compile facility usage statistics and document all staff reports, facility issues, participant concerns, injuries, and incidents.
5. Provide positive public relations and policy education to facility patrons; resolve participant conflicts and disputes with tact and diplomacy.
6. Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts, and record keeping.

• Able to work a minimum of 10 to 12 hours per week which will include early mornings, evenings, weekends and holidays at a variety of City facilities;
• Possess excellent communication and customer services skills in person and over the telephone;
• Possess a general understanding of facility health and safety programs;
• Learn, understand and apply facility use policies and procedures; and
• Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.

• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and computer applications related to the work.
• Pertinent administrative and departmental policies.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Applicable safety precautions and procedures related to the program area (s) and facilities to which assigned.
• General principles of risk management related to the functions of the assigned area.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.
• Safety principles and practices, including basic first aid and adult and child cardiopulmonary resuscitation (CPR) methods.
  
  

Skill in:

• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations.
• Working independently while supervising facilities and groups.
• Learning, understanding and applying facility and park use policies and procedures.
• Providing courteous assistance to facility patrons.
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings.
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of recreational and community services issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change.
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties.
• Working a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities.
• Understanding and carrying out oral and written instructions.
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.