Job Abstract

GENERAL PURPOSE

Under the direct supervision of the Administrative Analyst, the Program Specialist is a front line position that assists in overseeing specific program activities or program sites; helps in the day-to-day operations of assigned programs; completes client registration forms; oversees rented facilities; tracks fees; and performs related work as required.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Assists in the daily operations of an assigned program and in the execution of City-wide events and activities; leads, and assists staff and volunteers in the daily program operations
• Assists patrons and residents regarding questions, problems, concerns, and activities in the provision of recreation program operations, activities, and services
• Assists conducting and monitoring community events, general programs, and facility rentals; sets up and takes down tables, chairs, and equipment for classes, activities, events, and meetings
• Assists in client registration, intakes, and assessments; maintains records of participation and collects participant fees
• Establish and maintain effective working relationships with supervisors, co-workers, and the public
• Promote good service and professionalism toward staff and volunteers
• Enforce Department policies and procedures
• Implement Department programs as directed
• Assist in maintaining facilities, grounds, and equipment. Report need for maintenance when discovered
• File accident reports and program documentation
• Communicate effectively with patrons of all ages
• Deal with the public under stressful circumstances in a fair, calm and understanding way to obtain positive results
• Continually promote, in actions, words and writing, the highest customer service standards
• Performs other duties as assigned

QUALIFICATIONS GUIDELINES

Knowledge of:

• Theories, principles, procedures, standards, practices, information sources and trends in the field of recreation programs and services
• Methods and techniques of implementing program activities
• Applicable federal, State and local health and safety codes and regulations
• Functions and practices of a municipal recreation unit
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
• Basic facilities maintenance principles

• Assist in the implementation of assigned program and the planning of special events
• Work evenings, weekends, and holidays as needed
• Lift and move tables and chairs and arranging facilities for community events and/or meetings
• Maintain facilities and equipment in a clean, safe, and secure manner
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
• Understand and enforce City and Department policies
• Establish and maintain effective working relationships with co-workers, supervisors, and the general public
• Communicate clearly and concisely, both orally and in writing, using appropriate grammar and syntax
• Attend all staff meetings and training
• Operate independently without the need of constant supervision
• Understand and follow oral and written instructions
• Function in a high energy environment
• Provide quality customer service
• Appear to work on time and in uniform

WORK ENVIRONMENT
The employee primarily works in a recreation facility setting but works in the field in traveling to different events and excursions. In the recreation facility setting, the noise level is frequently at loud levels. In field settings, the employee is exposed to loud noise during sporting and recreational activities and works under variable weather conditions at different sites and events.

Disaster Service Workers
All City of Sierra Madre employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Opportunity Employer
The City of Sierra Madre is an Equal Opportunity Employer. In compliance with the Americans With Disabilities Act, the City of Sierra Madre will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.