Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee's brand standards for timeliness, accuracy, and guest service. ESSENTIAL DUTIES AND TASKS:Take to-go orders via the phone, mobile app or online. Delivers food and drinks to guest's car using Applebee's Carside Service. Greets guests, answers questions, and makes suggestions regarding food and drink selection per t... more details
POSITION SUMMARY: Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service.
ESSENTIAL DUTIES AND TASKS:
Take to-go orders via the phone, mobile app or online
Delivers food and drinks to guest’s car using Applebee’s Carside Service
Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
Interacts verbally with all guests creating a friendly and upbeat
Relays orders to service bar and kitchen via point-of-sale computerized register
Observes guests and responds to additional
Anticipates guest needs
Presents guest check to each car and accepts payment; makes correct change and/or completes proper charge card
Completes all plate presentations per the to-go recipes/plate presentation
Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the
Participates in the cleaning, clearing, stocking, organizing and resetting of Carside/To-Go
Completes other side work as
May occasionally be scheduled to serve guests in a Host/Hostess or Server
Assists in general Front of House maintenance functions including:
maintaining restrooms
light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
washing and/or wiping windows
sani-bucket rotation
setting up the expo line
emptying trash
rolling silverware
maintaining restaurant curb appeal
EQUIPMENT/ COMPUTER SKILLS:
point-of-sale computerized register system
Phone
Soda fountain operation
Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers
SUPERVISORY RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Friendly and engaging demeanor
18+ years old
Prior restaurant service experience preferred
Reading, writing, basic math and verbal communication skills required
Bi-lingual experience a plus
Reliable transportation required
High School Degree or GED preferred
Ability to build relationships
Ability to be a team player
Ability to follow manager instructions and guidance
Ability to communicate and behave professionally at all times
PHYSICAL DEMANDS:
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
Mobility required during the entire
Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
Transport to-go bags and beverages to car up to 15 pounds up to 30 times per
Must be able to speak clearly and listen attentively to guests and other
Travel: Less than 5%
WORKING CONDITIONS: Subject to wet floors and loud noises, outdoor conditions, fast-paced.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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