Job Abstract

Job ID

2024-9476

# of Openings

1

Category

Customer Service

Program

Business Office

Weekly Hours

40

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist position,working at our 27th Avenue Health Center in Phoenix, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

The position performs a variety of duties which include, but are not limited to, greeting individuals , appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Recently awarded among Arizona’s Most Admired Companies in 2022

Terros Health is hiring a Full-Time Health Center Relations Specialist for our 27th Avenue Health Center in Phoenix, AZ.

$300 Sign on Bonus

Location: 27th Avenue/ South of Indian School Rd

Customer Service Experience is a Plus

Schedule:

Monday-Friday, with various shifts starting at 8:00am - 11:30am

Occasional Saturday's (7:45am - 5:00pm)

Hours will be one of the following: 11:30am-8:00pm or 8:00am-5:00pm

FLEXIBILITY TO WORK 11:30 AM - 8:00PM SHIFT PREFERRED

Clinic Hours of Operation: 8am - 8pm, Monday - Thursday, and 8am-5pm, Friday - Saturday, closed on Sundays

WE WILL TRAIN YOU!

$ Additional Language Differential Pay Available (Bilingual in Spanish): +$1/hour

Health Center Relations Specialist Duties Include:

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Answer all incoming calls promptly using the standard greeting, directing calls to requested area or individual
• Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
• Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.
• Complete nightly/daily deliverables as determined by the supervisor/practice manager
• Confirm all intakes and medical provider appointments by phone the day before the scheduled appointment.

Apply with your resume at www.terroshealth.org

Starting pay: $17/hr

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential

• High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• At least one- year relevant front office customer facing and focused service experience in healthcare, hospitality (i.e., meeting or conventions, hotel), or banking preferred. Front office experience in healthcare, behavioral health, dental or a medical office is strongly preferred.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• Applicant must possess or be able to attain a State of Arizona Level One Fingerprint Clearance Card within (7) days of employment

• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.

• Must pass a TB Test

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.