The Client Technology Analyst (Intermediate) - Under general supervision provides timely and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical skills. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical ... more details
Position Description
Position Overview:
The Client Technology Analyst (Intermediate) - Under general supervision provides timely and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical skills. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Job Duties:
Provide desk-side support for end users across the organization.
Assist with escalations and assignments from the Help Desk and other IT staff.
Participates in projects including imaging and deploying endpoints and peripherals.
Provides on-site and remote support for emergency activations and special events.
Other duties may be assigned based on need of the department.
Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
High school diploma or GED equivalent from an accredited educational institution
Experience:
Two (2) years of experience providing technical support in an enterprise environment
Knowledge, Skill & Abilities (KSAs):
Technical troubleshooting skills.
Ability to interact with staff at all levels, including VIPs.
Excellent interpersonal and written/oral communication skills.
Ability to work with a high level of accuracy and productivity.
Strong knowledge of personal computer usage in a networked environment and various software, specifically Microsoft products.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance).
Automatic Disqualification:
Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
Open arrest for any criminal offense (Felony or Misdemeanor)
Family Violence conviction
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.
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