Job Abstract

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Malvern, PA – Hybrid, coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

• General Enterprise Risk Management Program
  • Support the execution of the Enterprise Risk framework and strategy throughout the organization
  • Assist with the development, review, enhancement and implementation of related Enterprise Risk policies, procedures, monitoring activities and controls
  • Support ERM projects and initiatives to drive improvements to key processes, controls and data analytics integrations
  • Maintain awareness of the current regulatory/industry trends impacting risk management principles, policies and procedures
  • Assist with executing Risk and Control Self-Assessments (RCSA) across the organization
  • Support and enhance Financial Risk (capital, liquidity, IRR) oversight initiatives, processes and controls

• Risk Appetite and Tolerance
  • Partner with process owners to identify, assess, monitor, measure, and report on key risk indicators
  • Perform analysis for risk trends and data discrepancies, while effectively communicating analysis output
  • Maintain Risk Appetite Statements, enhance and manage linkages between top-level Risk Appetite Statements and actionable key risk indicators 

• Committee Management
  • Act as record keeper at various Board and committee meetings
  • Prepare agendas, attend meetings, and transcribe minutes

What do you need?

• 2 + years of experience in enterprise risk management, financial risk management, operational risk management and/or internal audit experience is preferred.
• Bachelor’s degree or equivalent experience required
• Familiarity and interest in emerging technologies, digital assets, etc.
• Ability to take complex concepts and communicate them in a clear/concise manner
• Strong analytical skills, ability to see the “big picture” and linkages between risk programs and data
• Outstanding oral and written communication skills
• Ability to work independently and to multi-task
• Exceptional problem solving, critical thinking skills, and a strong attention to detail
• Ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change

Technology Skills:

• Proficiency in Microsoft Office – Word, Excel, PowerPoint, Teams Outlook
• Data analytics software – MicroStrategy, Tableau, etc.
• Advanced Excel, VBA, and Python is a plus

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.