DESCRIPTION
Are you Customer-obsessed, data oriented, technologically curious, and confident in proposing opportunities to improve the experience of brands who work with Amazon to grow their businesses? Amazon is seeking an experienced, talented, and motivated Senior Product Manager Technical (PM-T) to join our Customer Insights team focused on opportunities for brands to engage with consumers and thrive on Amazon.
As a Senior Product Manager - Technical on our team, you will assess Amazon services, processes, and metrics (e.g., comparisons with industry trends), identify opportunities to improve CX, specify tools/systems requirements for development, prescribe future state recommendations and strategies, and validate the improvement effort for brands. You will innovate and build new methodologies and products to continuously iterate and improve the brand-building and advertising experience.
Key job responsibilities
- Own and execute end-to-end delivery, including the scope, design, data collection, data analysis, recommendations, and present results to senior leadership. Work backwards to design tech assessments, deep dives and research to understand technology and underlying systems.
- Understand complex business problems across business units, geographies and product lines to create hypotheses, and design analysis, and identify meaningful insights that help Amazon improve our customer experience.
- Build strong relationships with internal stakeholders to understand priorities, define our roadmap, and to collaborate and work with them on actions to implement product and service solutions.
- Plan and deliver customer insight products by working backwards from customer needs. For example, scoping each unique effort, design data collection and analysis, tech assessment, and provide recommendations which are presented to senior leadership.
- Identify, track, and monitor industry experience trends and drivers of customer satisfaction.
- Work cross functionally with colleagues globally to support training, best practices, and shared opportunities
A day in the life
You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to identify and advocate for new products services and influence the brand experience on Amazon. You will own and contribute to studies that identify industry, experience, and technology trends, which will help define our roadmap. Leveraging your technical skills, you will apply a variety of methodologies to drive studies across multiple channels, geographies, and departments, collaborating with senior business leaders in developing and improving the experience of using Amazon Ads to grow a brand.
The right candidate is a product manager with customer research skills who works across multiple industries, understands emerging trends in marketing/advertising and the associated technology use cases. Candidates need to demonstrate an ability to think strategically while keeping the needs of multiple organizations at Amazon in mind. The ideal candidate brings hands-on technical experience and expert-level architectural knowledge of advertising industry workflows, including: marketing analytics and measurement, tag and pixel management, content management, real-time bidding, ad serving, identity and attribution graphs, and machine learning such as contextual analysis and fraud detection.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
PREFERRED QUALIFICATIONS
- 7+ years of experience in product or program management, product marketing, business development or technology
- Masters Degree, in product or program management, product marketing, business development or technology
- Experience in areas such as marketing, brand management, advertising, or market research
- Understanding of the reasons for architecture decisions behind a product or feature
- Ability to make the case for a technology product and can influence teams to dedicate resources
- Ability to distill informal business requirements into problem definitions, dealing with ambiguity and competing objectives
- Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
- Excellent verbal and written communication skills; ability to produce and finalize complex documents across multiple leadership levels and functions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
