MV Transportation is seeking a Reservations Manager who works to direct the day-to-day operations of the Call Center as it relates to accurately accepting trip reservations from eligible passengers, and reports to the General Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with passengers, Schedulers, Dispatchers, Reservationists, etc. He/she must also ensure ... more details
Reservations Manager
Job LocationsUS-MD-Hyattsville
ID
2024-7627
Position Type
Regular Full-Time
Responsibilities
MV Transportation is seeking a?Reservations Manager who works to direct the day-to-day operations of the Call Center as it relates to accurately accepting trip reservations from eligible passengers, and reports to the General Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with passengers, Schedulers, Dispatchers, Reservationists, etc. He/she must also ensure that Reservationists are collecting all necessary data required to schedule trips accordingly, and organize and conduct activities to assure safe, cost-effective, on-time operating performance.?
Job Responsibilities:
Ensuring that proper call procedures are followed
Ensuring that confidentiality of customer information is maintained
Ensuring that call quality is maintained
Coaching and motivating Call Center staff
Attending to issues of the staff and working to find a solution
Review the performance of the Call Center staff
Answering phones in a consistent manner
Speaking to clients with common courtesy, and respect
Using Trapeze software and associated technology tools
Assisting in the entry of clean, correct data
Ability to maintain?the highest standards of excellence in appearance and attitude
Performs other duties as assigned
Qualifications
Talent Requirements:
Able to work in a fast-paced environment
Three (3) to five (5) years’ management experience in Paratransit scheduling utilizing Trapeze PASS
Managing in a union environment
Possess excellent communication and decision-making skills
Excellent knowledge about customer satisfaction
Excellent attendance record
Excellent verbal and written communication skills
Telephone speaking and or call center experience
Computer experience
Experience working with people with disabilities
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.? The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.??
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.?
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