To ensure a pleasant and enjoyable dining experience for all customers at the Citrus Fresh Grill restaurant. Greet customers with a smile as they are seated at or approach the bar. Provide menus as needed, and take customers orders in a service-oriented manner, demonstrating complete knowledge of all menu items and employing suggestive selling skills. Recognize regular customers and anticipate their needs. Produce drink orders for the cocktail and restaurant servers. Process meal orders promptly... more details
Leisure Sports Food & Beverage Department
Job Description
BARTENDER
MISSION
To ensure a pleasant and enjoyable dining experience for all customers at the Citrus Fresh Grill restaurant. Greet customers with a smile as they are seated at or approach the bar. Provide menus as needed, and take customers orders in a service-oriented manner, demonstrating complete knowledge of all menu items and employing suggestive selling skills. Recognize regular customers and anticipate their needs. Produce drink orders for the cocktail and restaurant servers. Process meal orders promptly, and deliver meals as soon as they are prepared by the kitchen. Keep the bar area clean, neat uncluttered and fully stocked. Follow all state liquor laws when serving alcohol.
REPORTS TO
Food and Beverage Manager
DRIVERS of SUCCESS
Personable, Friendly Demeanor
Customer Service and Cleanliness Obsession
Team Player, Leadership Skills
Professionalism, Responsibility
Enthusiasm, Hustle, Achievement Orientation
General Food Service/Restaurant Knowledge and Experience
PRIMARY RESPONSIBILITIES
Greet and welcome customers as they are seated; get to know and use the names of regular customers
Offer a menu to each customer, describe the daily specials, ask if they would like water, and take drink orders
Assist customers in selecting their food orders; make suggestions where appropriate
Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
Measure all drinks properly using a jigger; no free pouring
Follow all beverage standards and procedures, using the beverage manual and recipe book as references
Be flexible with customers regarding special requests; allow substitutions wherever possible
Enter orders into the computer promptly; make sure special requests are spelled out plainly for the line cooks
Check on customers; refill drinks as needed or requested; give customers updates on their order as appropriate
Deliver meals to customers as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
Bring customers their check at the appropriate time; never have them wait
Process customer payments accurately and efficiently
Offer all customers a parting wish and thank them for coming to the Sports Bar
Prepare specialty drink orders for servers and walk-up traffic; pour beer and wine orders
Follow all state liquor laws in the responsible service of alcohol
Bus the bar counter; ensure counter is clean and dry
Keep the bar area neat, clean, uncluttered and fully stocked
Follow all Sports Bar opening and closing procedures for bartenders as outlined by the Food and Beverage Manager
Assist with catered functions (in both the conference room and restaurant) as requested
Cross-train in other restaurant positions
Other responsibilities as assigned by the Food and Beverage Manager
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
Write, speak, read, hear and see
Stand and walk for prolonged periods
Bend, lift and carry up to 40 lbs.
Have manual dexterity and coordination – handling breakables and hot dishes
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