Employee Job Description
Service Focused, Growth Oriented
Del-Co Water is committed to providing a vital resource to the communities that we serve. Recognized as a Top Workplace award winner, employees can enjoy competitive compensation and comprehensive benefits, encompassing health, dental, vision, life, and disability insurance. With additional perks such as access to a pension, 401(k), and Roth plans, paid time off, and educational reimbursement opportunities, Del-Co Water provides a rewarding environment for professional growth and well-being.
Position Details
Reports to: Customer Service Manager
Job Grade: 5 ($20.34 - $24.69)
Classification: Hourly (Non-Exempt); Full-Time
Department: Administration
Schedule: M-F 8:00 a.m. – 4:30 p.m.
Location: Delaware, OH; Olentangy Campus
Summary of Responsibilities
Responsible for providing exceptional and efficient service to Del-Co Water Co customers, following company-mandated standards and procedures in the meter-to-cash cycle. Must have the ability to effectively utilize Del-Co technology tools with an ongoing process improvement mindset to deliver increasing customer service and create efficiencies within the department.
Essential Duties
- Daily communication regarding customer account issues and concerns via phone, email and in-person interaction.
- Leverage technology to deliver top-tier service.
- Manage customer accounts to ensure records are accurate at all times. This entails verifying that bills are properly posted, payment applications are performed in a timely manner, and thorough documentation of service-related activities is maintained.
- Integration of multiple systems supporting meter reads, billing, collections, customer work orders, GIS, banking and related.
- Educate customers on how to utilize technology available through Del-Co to efficiently resolve account issues, urgent or otherwise.
- Assign electronic work order requests to assigned personnel in a clear and efficient manner, and follow-up promptly to ensure customer requirements are met.
- Processing of payment receipts and balancing of daily deposits.
- Assists Finance team with reconciliation of payment receipts to bank records.
- Exhibit understanding, active listening, patience, and empathy to customers and team members.
- Identify complex problems and review related information to develop and evaluate options and solutions.
- Work with company stakeholders in identifying measurable objectives and goals for projects of importance.
- Engage with department management in evaluating business processes.
- Other duties as assigned.
Minimum Qualifications
Any combination of training and work experience which indicates possession of the skills, knowledge, and abilities to perform the job duties successfully.
- High school diploma or GED.
- Associate degree or coursework in principles of customer care, communication or computer literacy is desired.
- 2+ years of customer service with accounts receivable experience.
- Project management and business analysis experience is preferred.
- Exceptional verbal, written and technology-based communications skills.
- Must be well organized, detail oriented, and be able and willing to work as part of a team.
- Strong computer skills and desire learn new technologies.
- Comprehensive understanding of business math skills.
- Accounting experience preferred.
- Proficient and able to learn Microsoft Windows, Office 365, and all utilized technology systems.
- Valid driver license with an acceptable driving record.
Apply at Delcowater.org/careers
This position description is not to be construed as an exhaustive statement of accountabilities, duties, or responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Del-Co Water Company reserves the right to modify this job description to reflect changes in essential job duties and qualifications made necessary by changing organizational needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position. If you need assistance in the application or hiring process to accommodate a disability, you may request accommodation at any time. A list of physical demands for this position is available at request. In lieu of applying online, applicants may also apply for this position by visiting Del-Co Water at 6658 Olentangy River Rd, Delaware OH, 43015 or calling (740) 548-7746.
AN EQUAL OPPORTUNITY EMPLOYER
