Job Abstract

Sr. Manager, Marketing Program Manager | Retail Bank

Capital One, a Fortune Magazine “100 Best Companies to Work For,” is seeking a Senior Manager to join our Retail Bank Marketing team. This is a leadership role of our Program Management function and team of project managers. You will be responsible for developing a successful program that effectively prioritizes the highest leverage projects, dynamically analyzes capacity to identify appropriate associate and team resources and efficiently delivers campaigns across a large cross-functional Marketing organization. 

General Responsibilities:

• Lead a team of Marketing project managers who design, develop, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

• Lead a team of project managers responsible for facilitating the process of new project intake, working with other teams to assess business value & level of effort to make recommendation on prioritization to leader

• Leads annual & quarterly planning routines as well as monitors throughout a quarter to ensure teams are on track 

• Monitors capacity across the Retail Bank Marketing team in real-time to provide an accurate estimate of work the team can take on, recommend trade-offs, and proactively identify future resourcing constraints

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Well-Managed, Legal & Risk partners

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. 

• Collaborate on project management tool and process enhancements for efficiency and effectiveness

This Associate should bring: 

• The ability to leverage problem solving and influencing skills with various levels including - senior leaders, peers and performers

• Successful at partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive project delivery

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Display a passion for coaching and developing a team of associates 

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 7 Years of Project Management of Marketing experience

• At least 3 Years of People Management experience

Preferred Qualifications:

• Master’s degree

• PMP, Lean, Agile or Six Sigma certification

• Understanding of Marketing technology

• 10+ years of Project Management of Marketing experience

• 5+ years of People Management experience

• Understanding of owned and paid digital Marketing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).