Job Abstract

Team Name:

Your Mission

As a Game Producer on the World of Warcraft Live Operations Team you will be the first line of defense for troubleshooting live issues impacting our players and internal outages affecting game development. You’ll collaborate with a diverse team to communicate risks, eliminate roadblocks, and facilitate seamless content releases across our broad array of World of Warcraft game versions. We’re looking for someone that’s passionate about player experience, who understands how frustrating it can be to encounter a service outage and who can stay calm under pressure while coordinating solutions.

If you are a motivated and detail-oriented professional who thrives in a fast-paced environment and is eager to contribute to the success of World of Warcraft, we invite you to apply for this exciting opportunity. Join us in shaping the future of one of the most iconic MMO franchises in the world!

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, California.

What you bring to the table:

• Facilitate the operation of the Public Test Realm, oversee the generation of Release Candidate builds, and manage the deployment of patches to the live game
• Ensure the continuous development of the game by keeping our QA and Vendor test environments up-to-date, removing potential roadblocks.
• Cultivate an in-depth understanding of World of Warcraft as a service, minimizing team interruptions and offering guidance on technical challenges.
• Act as a live service owner, proactively driving issue prevention, diagnosis, mitigation, and root cause analysis.
• Plan and task infrastructure and feature improvements for a team of cross-discipline engineers and technical experts.
• Provide 24/7 operational support, participating in an on-call rotation alongside fellow producers.

Minimum Requirements:

• 3+ years of game production or equivalent project management experience

Knowledge & Skills

• Detail and process oriented with strong organizational skills
• Exhibits clear and concise communication skills, effectively engaging with both technical and non-technical stakeholders.
• Knowledge of software development processes and/or strong project management skills
• Displays unyielding self-motivation and initiative in approaching tasks and overcoming obstacles.

Key Attributes

• Strong sense of ownership and accountability in tackling new challenges, even when outside your immediate area of responsibility
• Able to develop long-term relationships across partner teams within the organization
• Ability to manage multiple projects and prioritize effectively under important deadlines
• Maintains a calm and deliberate demeanor in a highly dynamic, fast-paced environment.

Extra Points:

• Experience in live service operations or IT/Infrastructure roll outs
• Proficient with Jira and Confluence
• Passion for game development and MMO games
• Knowledge of World of Warcraft gameplay and systems
• A strong curiosity for how things work
• Experience in the game industry in Quality Assurance, Customer Service, or Esports departments

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

Our World

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.