Job Abstract

WHO WE ARE:

We are a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle. We are based out of sunny Southern California at the Tilly’s RSC. You’ll hear the term RSC a lot, it stands for Retail Support Center since our corporate offices are here to support our retail and online stores.

Working at Tillys allows you to experience a new style of work life. Our work culture is fun and relaxed. We encourage you to be you and that means you should be comfortable. Our employees enjoy a casual dress code and a fun, fast paced work environment where creative minds work together to achieve common goals. As a part of the team you’ll contribute towards and share in our success. A career at Tillys is all about working together to make things happen… so what are you waiting for?

SUMMARY:

The following is a brief description of responsibilities to be performed by the District Manager. 

Job responsibilities include, but are not limited to the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Monitors and ensures high standards of Customer Service and selling practices by enforcement of the “Tilly’s Six Steps to Customer Service” Program.

·         Monitors Store sales performance, productivity, results and accountability.

·         Analyzes sales and merchandise to identify business opportunities and concerns.

·         Recruits, interviews, hires and retains high caliber Store personnel to ensure employee retention.

·         Understands, supports and complies with all Company policies and procedures.

·         Utilizes Company tools to provide continuous training to Store personnel ensuring awareness and skill development in Customer Service, Loss Prevention and Visual Merchandising.

·         Utilizes Independent Development Plans and Performance Planning and Evaluations to provide feedback on Store Manager’s job performance.

·         Understands, supports and complies with Federal, State and local employment practices and laws.

·         Audits each Store for compliance with Company policies and procedures.

·         Manages payroll hours and payroll dollars to achieve wage cost goals.

·         Protects Company assets through enforcing Loss Prevention policies and procedures.

·         Ensures Store execution of Visual Updates, promotional and visual merchandising directives.

·         Monitors and ensures follow-through of Store maintenance, cleanliness and Store repairs.

·         Communicates weekly District information to Regional Manager and RSC business partners regarding merchandise mix, inventory levels, best sellers, merchandise requests.

·         Demonstrates professionalism, leadership and self-confidence.

·         Represents District as a mentor, pro-active leader and problem solver.

·         Fosters a work environment that inspires trust, respect, professionalism and teamwork to achieve goals.

·         Encourages team building while developing Store Managers to be independent and confident.

·         Remains flexible and responsive while demonstrating an “ownership” mentality.

·         Exhibits a sense of urgency when reacting to Store issues.

·         Understands, enforces and supports all Tilly’s policies, procedures and directives ensuring compliance.

·         Provides RSC management with accurate, timely, well-thought out paperwork, projects, assignments and new ideas.

QUALIFICATION REQUIREMENTS:

·         Ability to perform all essential duties and responsibilities listed above.

·         Flexibility in work schedule and hours including; weekends, holidays and peak selling periods.

·         Willingness and ability to travel regularly by air and/or car, with overnight stays, as business dictates.

·         Detail oriented and organized.

·         Able to effectively use common office equipment.

·         Ability to reprioritize projects frequently.

·         Proven leadership, motivational, development and organizational skills.

·         Strong communication skills, both verbal and written.

·         Ability to organize and prioritize multiple tasks in a demanding and continuously evolving environment.

·         Ability to take the initiative to handle situations effectively and in a timely manner.

·         Accepts feedback and direction from all levels of the organization, handling it appropriately.

·         Adheres to Company guidelines of dependability, including attendance requirements.

·         Presents self well which includes appropriate dress, cleanliness and appropriate verbal communication.

·         Knowledge of current fashion trends and styles.

·         Basic laptop proficiency.

·         Must have ability to multitask.

·         Independent, self-motivated, team player.

·         Able to effectively communicate with all levels of staff and management.

EDUCATION and/or EXPERIENCE:

·         Minimum of 2 – 3 years of experience of multi-Store management.

·         High School Diploma required.

·         Bachelor’s Degree preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Ability to sit, stand, and operate business equipment.

·         Standing, walking, bending, squatting and/or twisting

·         Simple grasping, pushing, lifting and/or carrying items of 3-15 pounds

·         Reaching above or below shoulder level

·         Climbing ladders 6-12 feet

·         Exposed to music played at an intermediate level

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

·         Typical office environment with low level noise exposure.

·         Retail Store environment.

WHY US?

· Bonus eligible

· 401k

· Comprehensive medical and dental benefits … vision is fully paid by us!

· Employee Discount online and in-store

· Discount on numerous attractions, travel and events

· Employee Sample Sale

· Relaxed work environment … wear what we sell in our stores

· 40 hours paid sick time granted on day 1!

· Fitness and wellness events virtually or at the office

“Tillys will consider applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Municipal Code, Chapter XVIII, Article 9 (Los Angeles Fair Chance Initiative for Hiring (Ban the Box).”