Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes. Role Responsibilities Warmly and graciously greet all guests upon arrival. Check coats or bags. Answer phones, make reservations and take messages. When immediate seating is limited, provide guests with estimated waiting time. Take note of where guests are waiting and seat them when tables become available. Maintain a ... more details
Terrain Café | Westport | Host
LocationUS-CT-Westport
ID2024-6126
Job Family
Hospitality
Employee Type
Regular
Position Type
Full-Time
Remote
No
Role Summary
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
Role Responsibilities
Warmly and graciously greet all guests upon arrival
Check coats or bags
Answer phones, make reservations and take messages
When immediate seating is limited, provide guests with estimated waiting time
Take note of where guests are waiting and seat them when tables become available
Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
Accommodate special seating requests for guests whenever possible
Seat guests based on guest preferences and balancing of customer flow in service stations
Relay guest notes to servers, kitchen and managers as needed
Maintain supplies at the host stand according to restaurant checklist
Print menus and beverage lists as needed
Clean menus of food and stains
Thank guests as they leave and invite them to return
Process gift cards
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager
Role Qualifications
Previous restaurant experience preferred
Strong communication and listening skills
Pleasant, polite manner and a neat and clean appearance
Self-motivated and interested in taking on additional roles and responsibilities
Be able to work in a standing position for long periods of time (up to 8hours)
Be able to lift up to 50 lbs, reach, bend and stoop
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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