The Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting. Job Description. This position will work closely with the Platform Team / Development Team / Vendors to resolve / mitigate system issues. Monitor ServiceNow queue and respond to client requests for support in a timely manner. Document client requests and re... more details
Job Title
Yardi Support Specialist - Remote
The Havenly Prescott (https://havenlycommunities.com/the-havenly-prescott/?_sm_nck=1)
Job Description Summary
The Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.
Job Description
This position will work closely with the Platform Team / Development Team / Vendors to resolve / mitigate system issues
- Monitor ServiceNow queue and respond to client requests for support in a timely manner
- Document client requests and resolutions in ServiceNow
- Create knowledge articles (KBAs) within ServiceNow
- Ensure technology projects delivery of first-class quality within agreed budget and timeframe
- Daily interaction with users to assist with questions and corrections needed within the System
- Daily interaction as needed with various corporate departments to ensure accurate corrections are made
- Daily interaction with CAD Team to ensure Yardi system performance
- Assist with instruction on proper processes and procedures within the system
- Recommendations to Management when additional training is needed with individuals
- Assist users as needed for reporting and accounting questions within the System
- Assist with system errors and data anomalies as needed on daily basis
- Assist with set up of users and permissions within the system
- User and vendor troubleshooting within the system
- Track trends of service requests and work with clients to mitigate recurring incidents
- Prepare and understand client metric and status reports
- Additional assignments and projects as needed
- Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
- Drive stakeholder communication and stimulate business project parties’ engagement
Qualifications:
- Bachelor’s degree in accounting, finance, or information systems strongly recommended
- 1 to 2 years of Finance / Accounting experience strongly desirable
- 1 to 2 years of experience in Yardi Systems (Voyager, RentCafé Site Manager, CRM Flex), RealPage (Leasing and Rents, Financial Suite)
- Strong Microsoft Office skills
- Experience with Service Now
- Experience with Microsoft Teams desirable
- Strong Customer Service Skills
- Strong skill in teaching others processes and procedures
- Demonstrates strong analytical skills, attention to detail & initiative
- Knowledge in SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plus
- Ability to adapt and understand priorities
- Self-starter and strong organizational skills with the ability to manage multiple tasks
- Demonstrated ability to interact successfully with all levels within a company
- Excellent oral and written communication skills.
- Demonstrated ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.
Skills & Personal Qualities:
- Solution Oriented
- Strong Organizational skills
- Ability to set and manage priorities
- Analytical and Numeracy skills
- Commercial awareness
- Team Player with strong collaboration skills
- Diplomacy
- Self-starter
- Ability to articulate ideas to both technical and non-technical audiences
- Keen attention to detail
- Active listener
- Clear communications and simplicity; ability to speak the language of business and of technology
- Conflict Resolution experience
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
