Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case Analyze and troubleshoot cases to understand steps to resolve the issue Communicate with team members to escalate high priority cases Document all relevant steps taken to understand the resolution of issues Interacts with customer and understands the client business process Relays issues and improvements back to the development team Qualifications/ Background Prof... more details
Job Summary/Company:
Sparks Group has partnered with a global leader in professional information services. Our client is currently seeking 2 experienced Customer Support Specialist to join their growing team. This position is 100% remote and the potential to convert from contract to hire. If you have the skills and are ready to start your career, please apply today and give us a call at 301-926-7800
Responsibilities
Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
Analyze and troubleshoot cases to understand steps to resolve the issue
Communicate with team members to escalate high priority cases
Document all relevant steps taken to understand the resolution of issues
Interacts with customer and understands the client business process
Relays issues and improvements back to the development team
Qualifications/Background Profile:
Bachelor's degree in Accounting, Business, Computer Science or equivalent
Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude
Highly motivated and good self-learning skills
Able to take ownership of activities and follow them through to completion
Strong interpersonal communications with the ability to work in a team environment, as well as on your individual tasks with limited supervision
Ability to handle and prioritize multiple simultaneous tasks
Has strong technology and business acumen
Strong analytical, problem-solving skills (business & technical) and troubleshooting skills
Confident communication style with strong presentation skills
Preferred Qualifications:
Secondary language (Spanish)
Working knowledge of Salesforce or other ticketing systems
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
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