Job Abstract

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

This position ensures our coach and sleeping car passengers' safe, comfortable, and pleasant journeys. The Auto Train Attendant can work as a Coach, Sleeping Car, Lead Service Attendant, or Chef/ Food Specialist.

• Coach Attendants will be required to keep assigned coaches clean for the duration of the trip, including maintenance of all restrooms.
• Sleeping Car Attendants will be required to offer passengers all first-class amenities, make beds, change linen, and keep the restroom and shower area clean and sanitary for the duration of the trip.
• A Chef or Food Specialist is responsible for using their culinary expertise to create appetizing dishes for diners to enjoy. Their duties include overseeing kitchen staff, monitoring onboard stock, placing orders, and restocking food items and produce as needed.
• Lead Service Attendant sleeper lounge/cross country café is responsible for maintaining stock and company funds, selling, and serving company menu items, and maintaining a safe environment for passengers and fellow crew members.
• Lead Service Attendant diner acts as Employee in Charge. They are responsible for maintaining stock and company funds and overseeing the servers and chefs during meal services. Ensure the crew maintains a high vigilance regarding safety protocols, public health, and FDA regulations. Supervise crew members regarding the completion of assigned duties. Deliver exceptional service to our customers.

ESSENTIAL FUNCTIONS:

• This position will be responsible for performing dining car service and side work as directed by the on-board  supervisor.  
• Must follow all safety guidelines described in Amtrak’s Service standards manual.
• Must follow all FDA and Public health standards.
• Must have a full understanding of food safety and sanitation practices.
• Must be available to work flexible schedules that include weekends and holidays.

MINIMUM QUALIFICATIONS:

• Food and beverage handling experience.
• Cash handling and customer contact experience.
• Experience in housekeeping.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages). Successfully complete a customer service aptitude testing instrument.
• Successfully complete drug screening and pre-employment medical exam. Must be able to lift heavy items. Must be able to work while standing for long periods of time.
• Must be able to work a variety of hours and days off, including up to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must wear company-provided uniform, comply with company grooming policies.

PREFERRED QUALIFICATIONS:
Some college, food service industry or transportation-related training.

COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent verbal and written communication skills.

SUPERVISOR RESPONSIBILITIES:

No

The hourly rate is $21.00 during triaining. $22.81 after traning is completed (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes 
health, dental, and vision plans; wellness programs; flexible spending accounts; 401k retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; 
Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here
 

*Candidates who apply to this posting may be contacted now or at a later date when a position becomes available.

Requisition ID:160268
Posting Location(s):Virginia
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 100% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.  Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.