Job Abstract

Job Title: Vista Support Manager

Department: Accounting / Finance

Location: McLean, VA

Reports to: Director, ERP Implementation & Management

FLSA Status: Full-Time / Exempt

COMPANY OVERVIEW

EMCOR Construction Services (ECS) is part of EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. For 10 consecutive years EMCOR Group, Inc. has been named one of the Top 5 "World's Most Admired" Companies in the Engineering and /Construction Industry by Fortune®. ECS is a nationwide group of 45+ electrical and mechanical companies with annual revenues in excess of $7.5+ billion and employees a workforce of over 20,000. For years EMCOR Group, Inc. has been the largest mechanical contractor, and the second largest electrical contractor in the United States. ECS performs projects that are up to several hundred million dollars in revenue, as well as thousands of small projects. The type of facilities built by ECS companies include hospitals, data centers, transportation and water infrastructure, power plants, a variety of buildings (hospitality, office, residential, education, and institutional), refineries, food processing plants, etc. ECS designs, installs and maintains high-performance mechanical and electrical systems that enable safe, effective, and high-quality lighting, electricity, security, plumbing, heating, cooling, and power generation.

POSITION SUMMARY

The Vista Support Manager’s primary responsibility is overseeing the support requests for our Vista Operating companies who have completed implementation (currently 18 companies with more in process of implementation). Looking for an accounting professional with strong organizational and leadership skills that can help us provide timely support and coordination of special projects. Role will be responsible for coordination of projects and priorities with our IT support team and the ERP implementation team.

The ECS Headquarters is located in McLean, VA. However, candidates in other locations and meeting the requirements will be considered as this position can be performed remotely by a successful candidate located near a major airport and able to travel up to Estimated at 1 Week per Month (20%)

Compensation Range: $120,000 - $150,000

Other Compensation: Position is eligible to receive an annual discretionary bonus in accordance with Company policy

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Managing incoming Support cases that come in through the ECS Vista Support App –
  • Making sure new requests are properly prioritized and the right resources are assigned either within our internal team, with external consultants (for report writing or notifiers), or redirected to vendor software support..
  • Making sure status of Support case is properly updated in the Support Description to keep OpCo requestor updated on progress and next steps
  • Making sure that cases are followed up on and resolved as timely as possible
  • Following up with Team members periodically to review open projects, status & priorities
• Managing On-going Vista Team Projects (as listed in the PDRC Planner) to follow up with team on status and priorities
• Coordinating with IT to make sure that IT Package Open Project status is properly updated (750-ECSERP-OG / Files / General / IT Files / 1-ECS IT Package Open Project Status Report) and help make sure that communication to OpCos about Testing & roll-out of updates is properly done
• Bi-Weekly Team Meeting – provide 15-minute summary of tips and suggestions from support cases that have been resolved in last 2 weeks – lessons learned
• Keep 250-Viewpoint-OG site content updated and organized with current training materials and best practice recommendations
• Plan and organize annual training courses for our Vista users
• Help plan and organize the annual PowerUp conference
• Provide summary information and optional training on changes in upgrades & new software features

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED EDUCATION and/or EXPERIENCE

• 5 - 10 years working in an accounting department, preferably with other mechanical or electrical construction or union contractors.
• Bachelor’s Degree
• Working knowledge of the construction industry, operations management, and safety practices a plus
• Working knowledge of Vista software

PREFERRED SKILLS and ABILITIES

• Business writing and reporting skills
• Excellent organization, communication, and interpersonal skills
• Time management skills – ability to meet frequent deadlines
• Strategic, analytical, and multi-tasking skills
• Attention to detail

COMPUTER SKILLS

• Must demonstrate proficiency in Microsoft Office applications, (i.e. Outlook, Word and Excel).
• Experience with Viewpoint Vista is required

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

• Must demonstrate integrity, honesty, professionalism, and appropriate concern regarding dissemination of sensitive and confidential information.
• Must have the ability to make sound decisions and produce accurate and timely results in mind.
• Must prioritize and organize work in a fast paced multi-task environment.
• Must monitor and analyze data and solve problems on a tactical and strategic level.
• Must build positive working relationships with multiple levels of employees and management.
• Must demonstrate commitment to company values.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear and work at a computer (viewing monitor and keying) for extended periods of time
• This role requires communicating in writing and verbally (one on one, in small groups, as well as presenting to larger groups of employees) in virtual as well as in-person settings
• Travel as required, which may be as much as 20%; when traveling, job requires extensive walking, standing, and ability to travel by car and by airplane

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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