The service coordinator will support the Service department in the whole cycle of customer repair orders (order creation, sourcing of repair parts, on time delivery). The service coordinator will support the customer with concerns and inquiries for service repair / warranty as well as proactively communicate with other team members regarding priority and workload. Other job duties include:Create, maintain, and continually improve positive long-term relationships with customers. Issue RGA numbers... more details
Job Description
The service coordinator will support the Service department in the whole cycle of customer repair orders (order creation, sourcing of repair parts, on time delivery). The service coordinator will support the customer with concerns and inquiries for service repair / warranty as well as proactively communicate with other team members regarding priority and workload. Other job duties include:
Create, maintain, and continually improve positive long-term relationships with customers
Issue RGA numbers (return goods authorization)
Calculate pricing for quotations according to defined standards and escalate according to established guidelines
Determine material availability and lead time according to established practices
Create quotations and ship products for order repair
Execute, track, and proactively manage repair / warranty-requested orders according to department standards
Independently review department dashboard to identify and resolve issues related to stagnated orders, and follow up with customers regarding open quotations and RGA's; escalating when needed
Overtime may be required, sometimes with little advance notice
Perform other essential and peripheral duties as assigned
Qualifications
High school graduate or equivalent from an accredited school (ex. PA Dept of Education, FL Dept of Education, US Military).
3 plus years customer facing work experience in a technical or manufacturing environment.
Experience working within an ERP system (SAP preferred) and Microsoft Office software
Willingness to participate in our Continuous Improvement Culture.
Excellent interpersonal skills and high degree of professionalism with customers and co-workers
Ability to work independently demonstrating strong organizational skills including excellent priority management
Demonstrated ability to take direction and work within process standards
Additional Information
By choice, we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
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