Job Abstract

The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

Account Management

• Consistently ensure 100% complete and total client satisfaction

• Manage a large, complex, functionally diverse and globally dispersed client partnership

• Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements

• Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East

• Develop, implement and manage project plans in conjunction with the client

• Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members

• Act as communication conduit for entire MMA East organization to assigned accounts

• Serve as the primary escalation contact for client resolution of issues

• Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation

Sales

• Develop and execute account plans for assigned accounts to ensure retention

• Continuously identify and capture new sources of revenue within assigned accounts

• Develop and deliver detailed, accurate and timely revenue forecasts to sales management

• Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities

• Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East

Client Services

• Partner with team of resources dedicated to the assigned accounts – potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources

• Provide clear communications so client team maintains a thorough understanding of the client’s challenges, issues, expectations and goals

• Coordinate with Client Service Director to provide education needed to support clients

Professional Development

• Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives

• Continually build knowledge and skills to keep pace with market trends

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree or the equivalent work experience in Health and Welfare Consulting required, with specific sales or account management-related experience preferred

• Demonstrated experience with 200-1,000 life clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management

• Effective analytical, math and problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills

• Must be organized, detail oriented and able to translate big picture ideas into client objectives

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational, management and account planning skills with analytical skills and strong attention to detail;

• Work in a high production team environment with a high degree of complexity

• Operate independently and provide appropriate information and direction to other individuals.

• Provide effective, accurate, clear communication to internal company team members and clients

• Ability to interact in a professional manner with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas within MMA East  and designated key accounts

• Ability to interact with and focus on information gathering and collaborative solution development in a proactive manner.

• Ability to handle sensitive and confidential information

• Demonstrated track record of success in sales

• Ability to lead team development and motivate others

• Project management capability

• Excellent troubleshooting, decision making and problem solving skills;

• Solid interpersonal, verbal and written communication skills;

• Ability to work well independently and as a team member; multitask and successfully operate in a fast-paced work environment; prioritize projects and meet deadlines;

• Ability to follow through on and successfully execute tasks while adhering to specified quality standards;

• Proficiency in Microsoft Office Suite, including MS Word (Intermediate), Excel (Intermediate) and Access (Basic);

• Proficiency in use of PC such as keyboard skills and electronic folder/file organization and management;

• Aptitude for learning internal systems, applications and internal work flow of the department;

• Must be able to effectively interact and deal with people at all levels inside and outside of the company

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is:

  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;

  • Occasionally required to stand and walk;

  • Extensive use of computer and keyboard and viewing of computer screen is required;

  • Specific vision abilities required by this job include vision, and ability to adjust focus.

• Other working conditions are normal for an office environment.

WORK LOCATION

• Work is typically performed in a hybrid manner based out of our Conshohocken, Pa office.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.