Develop and execute customer experience solutions for online applications and websites. Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions. Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task... more details
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Wells Fargo Digital Design Innovation team creates Commercial Banking (CB) and Corporate & Investment Banking (CIB) experiences that allow our customers to manage their company’s relationship with Wells Fargo confidently and securely and support their business operations. We work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and customer-centric with a keen focus on delivering value to our customers and for our business. Our team works hard, works together, and is relentless in making sure the voice of our customers is with us every step of the way.
Wells Fargo is completely transforming the digital experience for our Commercial and Corporate and Investment Banking customers. Wells Fargo Connectivity Solutions aims to redefine how commercial customers work with and interact with a bank by embracing open banking to provide the data, tools, and knowledge to integrate into their own systems, or innovate and create new solutions for their end customer.
About this role:
Wells Fargo is seeking a Senior Product Designer to help us define the opportunities and create experiences that will power the future of banking. As a Senior Product Designer for Open Banking, you will be expected to utilize your full range of product design skills (interaction design, visual design, design thinking, user research) in developing product experiences across a range of touchpoint by partnering with product owners, technology, and design peers and partners. You will lead insights-driven design efforts with a lean UX and agile approach to delivery. Key responsibilities will include crafting design solutions and delivering supporting artifacts, engaging with partners and customers to connect experience insights with design outcomes, participating in and contributing to agile planning and ceremonies, and consulting as necessary on design direction with peers and partners. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
- Develop and execute customer experience solutions for online applications and websites
- Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
- Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
- Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
- Develop new research and tests theories that lead to alternative, leading edge design solutions
- Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
- Exercise independent judgment to guide risk deliverables
- Design, develop, test, and refine prototypes
- Resolve moderately complex issues
- Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
- Create and monitor schedules to ensure timely effective program execution
- Develop and oversee planning and execution of projects, production schedules, and quality assurance
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Required Qualifications:
- 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Deep knowledge and understanding of the digital and technology development process.
- Familiarity with iterative and agile development processes and basic knowledge of application layer design and front-end code frameworks (React, jQuery, etc.)
- Command of common design tools, most notably Figma, Sketch, and InVision
- Experience with driving a customer experience change and using data and storytelling
- Experience with strategic planning and diagrammatic skills (Information Architecture), low fidelity wireframe production, high-fidelity design comp production, and design interaction specifications
- Ability to ask appropriate questions, communicate effectively and persuasively to convey design solutions to a broad range of stakeholders: product managers, engineers, customers, etc.
- Past success defining, developing and reporting out on measurable customer experience KPIs
- Comfortable with ambiguity and able to shape and drive work independently
- Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
- Experience working effectively within a standards-aligned design environment and knowing when to push design system boundaries as necessary
Job Expectations:
- Hybrid work model – 3 days in office expected
- 10% travel involved
- This position is not eligible for Visa sponsorship
Pay Range
$84,000.00 - $179,200.00
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
Posting End Date:
30 Jun 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
