Job Abstract

The General Manager of Retail, reporting directly to the Director of Retail, holds duties related to day to day operations and financials. The position entails a need for excellent communication skills; ability to multi-task, strong team leadership, client relations and ensures superior food quality and strong customer service skills.   

Operations

• Has strong attention to detail
• Holds team accountable to daily responsibilities to deliver great guest service
• Ensures team members have the tools necessary to complete their jobs
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, internal locations, retail partners and Levy Team members
• Regularly obtains feedback from clients and customers to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any guest service issues
• Executes all retail promotions and programs as outlined and in accordance with Levy standards
• Manages purchases for all retail outlets and arena operations, with special attention to inventory levels, turnover, and product mixes
• Continually drives team members to build sales throughout retail environment.
• Successfully merchandises inventory to drive sales
• Analyzes POS sales reports and makes informed merchandise buying decisions that will result in the achievement of sales and profit goals
• Maintains the highest level of visual standards in all retail locations
• Assist in strategic plan for division including marketing strategy
• Assist Director & Controller in preparing all forecasts and budgeting
• Seeks buy-in on all new retail business venture/ideas 

Controls

• Thoroughly and accurately uses applicable Levy systems (Retail Pro, MyStaff scheduling and more)
• Ensures that all security, safety and sanitation standards are achieved
• Responsible for enforcing store policies and procedures
• Develops and achieves planned sales, gross margin, profit and shortage goals
• Achieves assigned budget goals
• Employs good safety and sanitation practices
• Executes required daily reporting in a timely manner
• Assists in completing required department reports and compiling information at month end closing
• Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
• Adequately schedules team members to meet operational needs and desired targets

Required Skills

• Minimum 3-5 years’ experience in retail, hospitality, or related field
• Able to communicate effectively with management team, customers and team members by speaking and comprehending English
• Able to keep clients abreast of all retail related initiatives/concerns.
• English reading, writing, math and computer skills required
• Experience with hard and soft lines of sports merchandise
• E-commerce experience
• Stamina to work 60 hours or more per week
• Must be able to work extended shifts of 10 hours or more as business dictates