ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings o... more details
ACRT Services, Inc.
About The Team
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch.
About the Role
The Device Administrator reports to the IT Infrastructure Manager at ACRT Services. This position will play a key role in maintaining, auditing, and reporting ACRT’s IT device records as it relates to laptops, desktops, and mobile devices. The Device Administrator will provide technical support and training of computer hardware, software, and product software. This role will report to the IT Infrastructure manager. This position requires a high degree of organization and excellent attention to detail.
What You’ll Do
Auditing and Reporting
Coordinate device returns from Operations teams where applicable
Administer device records to ensure accuracy
Periodically create KPI reports based upon Helpdesk and device data
Code monthly wireless invoices based upon device records
Run routine PowerShell scripts
Technical Support
Respond to requests for technical assistance in person, over the phone, electronically, etc.
Diagnose and resolve technical hardware and software issues
Ability to communicate effectively to employees using “non-technical” terms
Customer service-oriented attitude
Stay current with system information, changes, updates, documentation
Identify and escalate situations requiring urgent attention
Work with minimal supervision and follow directions from Manager
Assist with IT projects as needed
Other Duties as Assigned
About You
Must haves:
Education: Associates degree in Science (including IT), Math, or Business
Experience: 1 year of previous customer service/customer relations experience
Nice to haves:
Education: Bachelor’s degree in Information Technology or Computer Science
Experience: 2 years of experience in an IT support role & 1 or more years of experience with Windows Server (2012 & 2016), Active Directory, technical knowledge of IOS & MDM platforms, Office 365, and Microsoft Azure
Your Skills:
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Knowledge of Windows Operating Systems including troubleshooting, installation, imaging, networking, etc.
Basic knowledge of computer networking
Hardware troubleshooting, repair, and setup (desktops, laptops, tablets, & cellphones)
Ability to communicate with manufacturer technical support to resolve issues
Antivirus installation – virus and spyware removal
Basic printer troubleshooting and repair
Common tasks including password resets, voicemail setup, cell phone troubleshooting, updating documentation, software support
Knowledge of computer operating systems and Windows Desktop
Knowledge of computer hardware
Knowledge of Microsoft Office Suite Applications
Knowledge for general operation of fax machine
Knowledge for general operation of print and copy machines
Computer and internet operation skills
Customer service skills
Interpersonal skills
Organization skills
Problem solving skills
Communication skills
Time management skills
Analytical skills
Ability to communicate technical information to non-technical personnel
Ability to multi-task
Ability to prioritize
Windows Server (2012 & 2016) and Active Directory
Knowledge of Microsoft Excel functions
Knowledge of Windows Powershell
Technical knowledge with IOS & MDM platforms
Office 365 and Microsoft Azure
This role would not be a good fit if:
You don’t enjoy working independently.
You don’t enjoy detail-oriented work.
Benefits
Health and Safety
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Time Off
Paid Vacation and Sick Time
Paid Holidays including the day after Thanksgiving and Christmas Eve
Veterans Day paid time off for our veterans
Perks
Company paid cellphone or mobile allowance
Tuition reimbursement program
We believe in being comfortable at work. ACRT Services has a business casual dress environment that allows you to wear jeans!
Where We Work
At ACRT Services we prefer in-person employee interaction and we rely on collaboration among groups to be successful and agile, which means we expect work in the office to continue as an important part of our company culture and a key to employee success. This position is anin-person role, meaning employees will be required to come into the Stow, Ohio office on a weekly or as needed basis.
Standard office equipment will be provided to work in the office and at home – a dedicated space at home to work is also required. Uninterrupted home-based internet is a must in your home to attend and host video calls, along with a minimum bandwidth speed of 20 mbps. If you do not have anin home office space or cannot meet the internet needs, an office space will be provided for you in the company’s Stow, Ohio office.
This position is not open to candidates located in Cincinnati, OH or Toledo, OH.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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